The representative who helped me need training in how to give proper customer service. He was not very knowledgeable on my customer profile to begin with and was a bit off putting when I tried explaining that it was a new car to me that I had just purchased a couple of months ago. He started recommending service that was due according to him but once he checked the system he realized I was right and this was just under the Toyota service for being a newer car with pre paid warranty. He recanted and tried to end on a good note but the first impression he left wasn’t good. He needs to be less aggressive and listen to customers before jumping to conclusions. This would have saved me 10 minutes and an unpleasant experience.
7/24/2025
Jodi S. VERIFIED CUSTOMER
Nester was so thoughtful and concerned about making sure I was not doing something and spending in-necessary dollars that was not yet needed yet.
7/23/2025
**** C. VERIFIED CUSTOMER
Nestor was very professional and friendly. I felt well taken care of.
7/23/2025
Robert B. VERIFIED CUSTOMER
Great service
7/23/2025
Stephen T. VERIFIED CUSTOMER
Nestor was great!
7/23/2025
Heather B. VERIFIED CUSTOMER
I like the new service intake flow. Austin is always thorough and very clear. Thank you
7/22/2025
Jose H. VERIFIED CUSTOMER
Excelente servicio
7/22/2025
Kristin E. VERIFIED CUSTOMER
Austin is very personable and has spectacular customer service skills. He listens to concerns, answers any question you may have with ease and is a very thorough communicator. You need more guys like Austin!
7/22/2025
Brigitte D. VERIFIED CUSTOMER
Austin was courteous, professional, and responsive.
7/22/2025
Jonathan H. VERIFIED CUSTOMER
Nestor did an awesome job as always. Friendly service with a smile
7/22/2025
Tricia K. VERIFIED CUSTOMER
Good, quality, and friendly service. That's why I keep coming back!!
7/22/2025
Linda S. VERIFIED CUSTOMER
I was pleased with Walla Walla Toyota. I purchased this car in Seattle at Burien Toyota and am pleased with the service in Walla Walla where I live. Nestor was very professional.
7/20/2025
Daniel M. VERIFIED CUSTOMER
Nestor and the other people in the service department are all very pleasant. I sit in the waiting room and drink coffee and watch TV. Talk to people. They took good care of my truck and I appreciate it.
7/18/2025
Beverly G. VERIFIED CUSTOMER
Austin is an amazing Service Rep— his welcome smile, efficient check-ins and communications, as well as follow-through on my questions or work done. It is a pleasure to come to Walla Walla Toyota!
7/18/2025
Barbara B. VERIFIED CUSTOMER
Austin was wonderful. He answered all my questions and fully explained everything to me. He was kind and respectful. He made me feel like I was in good hands.
7/18/2025
Wayne A. VERIFIED CUSTOMER
Caring, courteous and very thorough job. I highly recommend the shop.
7/18/2025
Robert A. VERIFIED CUSTOMER
Justin is committed t I the true meaning of customer service. He treated me with them utmost patience and consideration in answering my questions and making sure I was happy.
7/18/2025
Emebet M. VERIFIED CUSTOMER
Austin is great at customer service and explaining things in detail so I can understand what’s going on. I appreciate him very much.
7/18/2025
John M. VERIFIED CUSTOMER
Juan was great to work with. He truly cares about his job and customers. As a business owner I appreciate people who take their job seriously and provide such great customer service! A job well done!!
7/18/2025
Heather O. VERIFIED CUSTOMER
I really want to commend your customer service. It is top notch. I really appreciated everyone who helped me. I especially want to thank and appreciate your full time shuttle driver. I am sorry that I cannot remember his name. I was having a severe pain flair and he rescheduled the time in the afternoon to accommodate. Then he got my keys and drove my car right to the vehicle bay so I wouldn’t have to walk to find it. I hope that management can recognize his greatness. Thank you!!!!