**** was courteous, prompt, friendly and clear. Thank you so much!
8/27/2025
Brandon C. VERIFIED CUSTOMER
Jimmy always make the process of arranging service quick and simple.
8/26/2025
Grant G. VERIFIED CUSTOMER
Excellent customer service. Thee best.
8/26/2025
Miguel T. VERIFIED CUSTOMER
...
8/26/2025
Brent N. VERIFIED CUSTOMER
Had a great experience. Zachary was extremely friendly and very informative. I will definitely come back to see him again for future work on my truck. I would like to tell him, thank you again for a great service
8/26/2025
Orlynda T. VERIFIED CUSTOMER
Jim was wonderful to work with. All the years I've done business at Findley, Jim is probably one of the few people that truly cares about providing excellent service. He was cheerful, listened and patient while I asked questions. He didn't give attitude when I asked for an estimated time. He went to the garage to check on my vehicle. When I decided to take the shuttle, he found driver for me. I forgot my phone and when I called to ask about my phone, he picked my phone and had it charging when I got back. It's the little things that the advisors do that some of us customers appreciate. It makes us feel valued and not just another customer to spend $$'s. Thank you Jim for making me feel valued as a customer.
8/26/2025
Amber Z. VERIFIED CUSTOMER
Fast service
8/26/2025
Jason A. VERIFIED CUSTOMER
Zach was great to work with. Kept me up to date on everything going on with my truck. Definitely great service all the way around!
8/25/2025
Kamie F. VERIFIED CUSTOMER
Somehow scheduled my service in the wrong city…not even sure how I did that since I didn’t even know I could go to Prescott for service. When I showed up at the Flagstaff dealership and said I had an 11:00 no one acknowledged that…when I finally asked at 12:15 why my car was still not getting serviced was told it would be brought in at 2:00 done 2:30, 3. When I asked why when I had an appt that’s when I was told it was
In Prescott. Would’ve been better to know before sitting at the dealership for 1 1/2 hours…we were early. Had to reschedule. I live 90 mins away from flagstaff.
8/25/2025
Amber J. VERIFIED CUSTOMER
We were 4th in line for service. Our appointment was set for 745 AM for a OIL CHANGE. Multiple cars - more than 6 were taken before us We live almost 2 hrs away from flagstaff.. No one check us in, no one checked on us. We got out of the vehicle and asked and were told someone will have us sign something. So we went back in our vehicle. 10 more minutes went by and no one approached us AGAIN. My husband got out and asked again and we were told “oh we didn’t know no one checked you in”. Then after our services were completed, I double checked the paperwork and wondered if we even got an oil change done. We called and were told that we don’t need an oil change and we can go without one for 10,000 miles. So basically, our time was wasted, we waited 4 hours for just a tire rotation and no oil change. So now I have to change my own oil. Thanks very much for the service. lol.
8/24/2025
Donald H. VERIFIED CUSTOMER
Your alignment tech was awesome! He did a nice job! Well done!!
8/24/2025
Michael D. VERIFIED CUSTOMER
I’ve had 3 Toyota Care services done on my 2024 4Runner at your service center. The admin staff is great, but all 3 appointments have taken excessively long to complete- 2+ hours for a simple oil change or tire rotation. The dealership where I serviced my last 4Runner took 30-40 minutes for the same services and inspections. The technician and scheduling side of your service department is disorganized and doesn’t respect the time of your customers.
8/24/2025
Charlotte H. VERIFIED CUSTOMER
Great service person- very helpful and personable
8/23/2025
Angela F. VERIFIED CUSTOMER
I use Hallie for all of my car needs. She’s professional she’s courteous, friendly and I really appreciate her working with me and answering my questions.
8/23/2025
Robert B. VERIFIED CUSTOMER
Zachery provided stellar service. I look forward to working with him and your team again.
8/22/2025
Ivan S. VERIFIED CUSTOMER
Jimmy is always great to work with.
I would highly recommend him.
8/22/2025
Mike B. VERIFIED CUSTOMER
Your service and staff are always super. Haiiie brightened up my day.
8/22/2025
Ralph W. VERIFIED CUSTOMER
Don't call for an 8:30 appt and not take my car back for 3 hours
8/22/2025
Frank L. VERIFIED CUSTOMER
The Toyota in Phoenix gives TWO PM s for. $120. You only one
8/22/2025
Fernando B. VERIFIED CUSTOMER
The door handle on the driver side of the roof is making noise by pulled on by the mechanic person while I drive it and I have never used that part, other than that the oil change is good