I arrived at 10:00 AM. I had an appointment at 10:30. I was told it would take one and a half hours so my car should’ve been ready at 11:30. I made plans to meet somebody for lunch at noon and went for a walk. I returned to Finley Toyota at 11:10. I noticed my truck had not been brought back to the service bay I asked the service advisor to look into it. Long story short my truck wasn’t ready until noon and I missed my lunch appointment. I’m sure if I had not asked about my truck. It would not have been done until much later. I do not think it’s unreasonable to expect a vehicle to be ready when the service advisor advises that it will be ready.
2/4/2026
Erika Q. VERIFIED CUSTOMER
Great attention to detail from both service advisor and the tech. Hallie's a real asset and I'm impressed with the level of care from the tech requesting my input to address a mechanical concern. Excellent customer support and service.
2/2/2026
Sheila B. VERIFIED CUSTOMER
Very helpful & quick service!
2/1/2026
Wendell B. VERIFIED CUSTOMER
Amazing and competent staff and mechanics! Thoroughly satisfied with the customer service experience!
2/1/2026
Robert V. VERIFIED CUSTOMER
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2/1/2026
Sandy H. VERIFIED CUSTOMER
As always. Everyone was professional
Mike was personable & attentive
2/1/2026
Lora B. VERIFIED CUSTOMER
Service was good, timely and friendly service
2/1/2026
Wendell B. VERIFIED CUSTOMER
I found a bolt in my engine and my engine screeches when I accelerate as well it has a burnt rubber smell. I came in with a full take of gas and after paying over $20K I got my 4Runner back with a half tank of gas and my 4runner didn’t even have a car wash. I’d expect more after dishing out over $20K in fees.
1/31/2026
Shirley H. VERIFIED CUSTOMER
**** was excellent in getting the service on the car completed… very professional.
1/31/2026
Karen A. VERIFIED CUSTOMER
They resolved my issue in a timely manner and communication was excellent.
1/31/2026
Rebecca S. VERIFIED CUSTOMER
James was very informative and professional. Thank you James
1/31/2026
Mike C. VERIFIED CUSTOMER
**** is so personable, listens, understands and accurately conveys the problem at hand for best diagnosis and resolution. Thank you!
1/30/2026
Ellen S. VERIFIED CUSTOMER
Randy gives good service…customer oriented.
1/30/2026
Orlynda T. VERIFIED CUSTOMER
No issues
1/30/2026
Mairead O. VERIFIED CUSTOMER
Hallie was excellent and very helpful! Thank you!
1/30/2026
Mary T. VERIFIED CUSTOMER
She is fantastic. Great knowledge and customer service
1/30/2026
Vangie P. VERIFIED CUSTOMER
Very courteous, friendly and informative.
1/29/2026
Grand Desert. VERIFIED CUSTOMER
Micheal H was very professional and kind. Everything was simple and understandable. The service it self was completed in a timely manner.