Findlay Toyota Flagstaff Auto Repair Service

Everything was fantastic

Des was great. He worked with me to get my car repair finished as quickly as possible so I could get back on the road.

Zachary was super helpful and nice. Never had a bad experience at Findlay Toyota and I greatly appreciate their generosity and kindness. 10/10 would recommend!!

He was very courteous n helpful and explained the work. Thank you

Zachary set up my service and kept me updated while my car was serviced, overall great service, Thank you!

Randy is very helpful, kind, and responsive. Service was great today.

Great experience! Car was ready when expected with super easy drop off and pick up. Zachary was efficient and courteous.

Great very efficient and professional

Repair price was too much

Sorry this review is so late. During my visit to the dealership I dropped my truck of the day before my appointment as I always state that I will do. I don’t know if the service advisor ment to say it out loud but I could hear him say by me coming dropping it off early before end of day, around 4pm, that I put him in a bind as he was wrapping up for the day. The other things I’m not happy about are all the bulbs on both head lights were not replaced like I had asked, other then the left headlight bulb and the right side marker bulb. Also it was stated that I needed to replace my steering rack due to a leak that was found. I declined the repair because I wanted to make sure that it did need a replacement due to the fact that it’s a good sum of money for the replacement. So I took it to a well respected local shop for a second opinion and come to find out it does not need to be replaced. I am upset because I almost spent close to $3,500 for a new steering rack when I didn’t need one. Also the inspection video felt rushed as the tech was in a hurry to get my truck in and out. When I take my truck in for service if the advisor could be H. Helper from here on out as I never have a problem when she is helping me. Thank you for taking the time to read this. Have a good day.

It is always a pleasure dealing withh James he is always professional, courteous and knowledgeable. I believe he is one of your best employees.

That sounds fine…. thank you.

I don’t like being challenged on why I want to have an oil change. I have had an oil change every 5000 miles since I had the truck. After looking up my history the sales service person backed off and did what I told him!to do. I have a maintenance plan I bought too and that should have been used to pay for the oil change as he told me that it wasn’t covered. I bought it so it should be used nevetheless. I ended up paying for the oil change out of pocket. Never had this problem before, I will be using another Toyota dealership in the future as this is the second time I’ve had problems with this service team at flagstaff.

Des did a great job. His communication and follow through could have not been better. He is one that "does his job and does it well". Thumbs up and I will be back!

Excellent customer service.

Randy went over and above.

Des was very professional and provided every bit of info on my Tacoma during my trip to Findlay Toyota.

Thank you

Easy, friendly service. Good communication, plus I really appreciated the car wash and vacuum! Great service all around.

I was informed that my tires would be rotated as part of my maintenance appointment. When I received my car that was the first thing I checked. You see, I have a bit of curb rash on my rim and after my first oil change the curb rash rim was moved to the rear passenger. When I checked yesterday, said tire was still there. If I understand correctly, that charge would have been charged.