Michael is a great technician. He explains all upcoming services and the reasoning for them. He got my vehicle in on time and out on time. Good work by both him and his team in the back!
4/23/2025
Melissa N. VERIFIED CUSTOMER
Mike is kind, helpful and responsive. I felt listened to and understood. He took the time to ensure he had the details of why I was taking my vehicle in for service and kept me posted on the status of my vehicle.
4/23/2025
Garald N. VERIFIED CUSTOMER
Findlay is always friendly and knowledgeable on all sevices
4/23/2025
Rebecca K. VERIFIED CUSTOMER
John was professional and helpful
4/22/2025
Tamera F. VERIFIED CUSTOMER
James did a great job. Very attentive, letting me know the progress of my car. Thank you!
4/22/2025
Ethan R. VERIFIED CUSTOMER
Our service advisor was very much helpful and communicated well with us about our vehicle.
4/22/2025
Sean A. VERIFIED CUSTOMER
Zach was awesome and took care of everything and knew exactly what I needed, and was more than helpful in making sure everything got done!
4/22/2025
Agustin G. VERIFIED CUSTOMER
Thank you!
4/22/2025
David K. VERIFIED CUSTOMER
None
4/22/2025
Diana U. VERIFIED CUSTOMER
No other comments
4/22/2025
Rodney C. VERIFIED CUSTOMER
well done as always
4/22/2025
Tanya H. VERIFIED CUSTOMER
Haley is the best. I have seen there over the many years I’ve been dealing with you. She is punctual, courteous, and understanding I love dealing with her. She is a keeper. Please don’t lose her.
4/20/2025
Marlin G. VERIFIED CUSTOMER
Hallie was great!
4/20/2025
Kymberle D. VERIFIED CUSTOMER
**** was very friendly and supportive with our questions. Great personable skills.
4/20/2025
Jacob A. VERIFIED CUSTOMER
Thanks
4/20/2025
Stephen H. VERIFIED CUSTOMER
Hallie is intelligent and knowledgeable about the whole process. She does a great job of explaining everything.
4/19/2025
Kevin P. VERIFIED CUSTOMER
**** was super helpful and informative!
4/19/2025
Russell W. VERIFIED CUSTOMER
1. The gentleman helping us could benefit from customer interaction skills and present with a bit more humility.
2. The pricing for the oil change was increased when I got there and the "gentleman " was quite condescending when discussing it with me.
3. I was shocked when discovering that I had $8000 worth if work needed on a Tundra with only 114k miles. I was spoken to as if I was an an absolute idiot who didn't even deserve the vehicle.
This is a Tundra that I paid a lot of money for that shouldn't need $8000 worth of work at this mileage. That's why I bought a Tundra. I don't appreciate "The jokes on you" attitude.
So, he stuff his high and mighty attitude and I will stuff Findlay because I'm not coming back to be treated this way again. I drove 4 hours in snow and traffic to get there and I don't need to be treated this way.
And...I won't be buying a Toyota again. I've owned 51 cars in my lifetime. Never have I had any vehicle that needed $8000 worth of work at 114,000 miles.
Goodbye Findlay, goodbye Toyota.