Making appt was easy online, lots of appts available, friendly staff
5/7/2025
Gary G. VERIFIED CUSTOMER
Fast and easy!
5/7/2025
Randel W. VERIFIED CUSTOMER
Tyler Hughes is the greatest
5/7/2025
Lawrence P. VERIFIED CUSTOMER
James provided great service!
5/4/2025
Collin R. VERIFIED CUSTOMER
Thanks ****!
5/4/2025
Anna C. VERIFIED CUSTOMER
good work. prices are high. but everything is high now.
5/4/2025
Craig N. VERIFIED CUSTOMER
The job you did was all good by everyone.
5/3/2025
John D. VERIFIED CUSTOMER
**** was courteous & skilled. The service dep’t often seems a bit slow, but **** does very well.
5/3/2025
Craig M. VERIFIED CUSTOMER
Randy (shuttle driver) was good, no issues. My issue is that the phone rep that I talked with when setting up the appointmwnt said shuttle starts promptly at 7:00. When Hailey said the shuttle doesnt atart until 7:30-7:45, I expressed frustration with being told about rhe incorrect ahuttle time. Her reaponse - "ita a 3rd party service" and "well you can take an uber". No apology just a it's not our fault. Not really an appropriate response from a service rep. I love findlay but will not deal with Hailey in the future.
5/3/2025
Susie B. VERIFIED CUSTOMER
Hallie is a greata great service rep.I trust Findlay Toyota, have for well over a decade. Thank you for keeping my vehicle safe.
5/3/2025
Richard P. VERIFIED CUSTOMER
Hallie was excellent in every way.
5/3/2025
Michael D. VERIFIED CUSTOMER
Tyler and Hallie always take really good care of us when we bring our vehicle in for service.
5 star service dept team. I drive 2 hrs to bring my 4runner there for service.
5/3/2025
Geoff W. VERIFIED CUSTOMER
I’d love to provide the additional comments. You guys really set the bar for excellence.
5/2/2025
Amber B. VERIFIED CUSTOMER
I took my vehicle in and the service tech said my battery was bad among a bunch of other things that needed to be fixed, quoted $7000 to fix. Over $300 just for battery. I had just bought the battery and was not having any issues. I took the vehicle and had the battery tested for warranty replacement. Nothing was wrong with the battery. Based on this I can’t trust Findlay Toyota with quality recommendations of work needed. Scam workers, that’s why they say don’t go to the stealer-ships… I would be hard pressed to go back with their current set up.
Specifically about John, he said work would be a couple hours. After 3.5 hours, I called on the status of my vehicle…. For an alignment that wasn’t even completed.
5/2/2025
Michael M. VERIFIED CUSTOMER
Call me.****-****-xxxx leave number if I can't answer.
5/2/2025
Jennifer S. VERIFIED CUSTOMER
Hallie is a terrific employee and a reflection of Toyota Findley.
5/2/2025
Lawrence P. VERIFIED CUSTOMER
Jimmy takes very good care of me and my Land Cruiser. To tell the truth, I don’t think I would want to use any of the other service writers.