On my last visit, Bill was ‘t as cordial as he used to be. He got me quite upset by throwing me things not truthful to the scope of service my car should have since it was still covered by warranty. Furthermore, when he learned that my sister’s sister law’s car (who happens to be a doctor ) was in your service dept because of an accident, his demeanor has changed . Over the times that I have been taking my car to him for service, he seemed ok to me. The most recent visit though has led me to feel like I have been discriminated . I so very hope I was wrong . Call me at ****-****-xxxx for further explanations. Thank you. Too bad because me and my wife were planning to get another car feom your dealership. Maybe not anymore.
8/22/2025
Anita T. VERIFIED CUSTOMER
Danica was very thorough and easy to work with
8/22/2025
Rio O. VERIFIED CUSTOMER
Denecia is the reason why i kept coming back at Lexus Van Nuys, her customer service was amazing, very professional and very knowledgeable. Ms Denecia deserves to be promoted. KUDOS to Denecia Dedeaux....
8/22/2025
Lucy B. VERIFIED CUSTOMER
I love working with keys. Lexus and Bill is the best.
8/21/2025
Manny G. VERIFIED CUSTOMER
Joseph is very helpful and always provide status on promised days. He is very pleasant to deal with and respectful of my time. I appreciate him. I’m hoping my car trouble is finally fixed and won’t need to return.
Thanks.
8/21/2025
Homayoon S. VERIFIED CUSTOMER
Great service!!!
8/21/2025
Emmanuel M. VERIFIED CUSTOMER
Bill Horvat has been handling our cars maintenance job for many years and he performed well beyond our expectation. Always courteous and respectful to all our concerns. Thanks so much for keeping our cars in top condition.
8/21/2025
Zachary H. VERIFIED CUSTOMER
He was great.
8/21/2025
Andria M. VERIFIED CUSTOMER
He is the best. He always takes care of me.
8/20/2025
Luca D. VERIFIED CUSTOMER
Excellent work. Bill was fantastic.
The only comment is that I didn’t think it’d be that expensive of a service. Inflation is really hitting us
8/20/2025
Carlos M. VERIFIED CUSTOMER
Excellent job.!
8/20/2025
Robert C. VERIFIED CUSTOMER
Excellent service experience provided by Bill Horvat
8/20/2025
Deborah L. VERIFIED CUSTOMER
Danecia is very thorough and professional. She has a positive attitude and calm demeanor. I’m very pleased with my experience when I get my car serviced.
8/20/2025
Mary K. VERIFIED CUSTOMER
Very satisfied
8/20/2025
Allison S. VERIFIED CUSTOMER
Appreciated his professionalism and that he didn’t try to upsell me things. The Uber was helpful.
8/20/2025
Leoncia R. VERIFIED CUSTOMER
Very helpful
8/20/2025
Lyova A. VERIFIED CUSTOMER
Thank you so much!!!???? ????????
8/20/2025
Evan P. VERIFIED CUSTOMER
Thanks Bill and team I will be a lifetime customer because of you