Anthony was great as always and technicians.
Midway car rental are super nice and courteous
11/13/2023
Lorena G. VERIFIED CUSTOMER
Anthony is amazing. So kind & always takes good care of me & my car. Best service at Keyes lexus
11/13/2023
Optima Care. VERIFIED CUSTOMER
Thank you for your excellent service!
11/12/2023
Shabnam S. VERIFIED CUSTOMER
Dane is Excellent person
11/12/2023
Ana A. VERIFIED CUSTOMER
Denecia was excellent as usual but our car was dirty inside. We noticed driving home and had to come back.
11/12/2023
Cynthia P. VERIFIED CUSTOMER
Well attended/helpful/facility is so clean
11/12/2023
Kristine D. VERIFIED CUSTOMER
My service advisor was nice and friendly. Service was fast. When they pulled my car and I was about to get in, I noticed the they removed the rubber mat and the carpet was so dirty… like muddy all over. My carpet is tan colored so you can see it right away. The guy that pulled my car was saying that it was the car wash guys who had the dirty shoes. I understand that they have to remove it for safety reasons but they should put some kind of paper liner to protect the carpet. I’ve seen other dealers use them to avoid ruining the carpet. Also, It’s my first service appointment at Lexus, when I called and made an appointment, I asked the person I spoke to if you offer a shuttle or an Uber/Lyft.. she said no that you no longer do that. I had to ask a friend to pick me up at the dealer after I dropped my car off. My service advisory Tony was very kind enough to inform me that you do offer Lyft. I do not like complaining but I hope this will help educate and improve the quality of service.
11/12/2023
Jermaine M. VERIFIED CUSTOMER
It’s always a pleasure getting my car serviced at keys Lexus. Anthony always provide the excellent customer service that’s why he’s my go to guy!
11/12/2023
Mikhayil M. VERIFIED CUSTOMER
they kept my car for 11 days but didn’t do anything, they only did diagnostics, it took 4 hours, I have a video camera in the car for the remaining 10 days, the car was parked in their parking lot and they lied to me that they were working on my car
11/11/2023
Milt C. VERIFIED CUSTOMER
K
11/11/2023
Ellen K. VERIFIED CUSTOMER
Everyone did a great job
11/11/2023
Debra K. VERIFIED CUSTOMER
Danecia is the best customer service person you have. She’s the reason I come back to your dealership. She’s very professional, kind and sincere. She is punctual with times and updates. She’s wonderful!!!
11/11/2023
Dolores D. VERIFIED CUSTOMER
Anthony was great
11/11/2023
Victor Z. VERIFIED CUSTOMER
Great!
11/11/2023
Richard S. VERIFIED CUSTOMER
I came in to get my defective radio unit replaced on warranty. However I was told it was done and I drove 40 miles / 80 mile round trip to pick up my car. However when I came to pick it up the unit did not work properly and it had to stay another night to fix it. The tech forgot to complete a step. So I had to go back without my car. I continue to have bad experiences from my 10,000 mile service, to my 15k service not getting a car wash, to my radio replacement not being ready when stated. Would like my 25k and 30k service comped given the continued miscues and given that I purchased the car from your dealership.
11/11/2023
Zara N. VERIFIED CUSTOMER
Thank you for your service
11/10/2023
Jo S. VERIFIED CUSTOMER
Best as ever. Thanks Anthony
11/10/2023
Annie K. VERIFIED CUSTOMER
I’m completely satisfied, great service and communication
11/10/2023
Kathryn H. VERIFIED CUSTOMER
Danecia is always courteous, knowledgeable and thorough. I appreciate her and Keyes.