Anthony had left when I picked up my car. The people on staff didn't know how to expedite my getting my car back. I was kept waiting for too long while they looked for paperwork. It was in the car.
11/16/2023
Patrick F. VERIFIED CUSTOMER
William bill horvaster (sp) is just a fantastic service adviser!
I’ve had him on two of my services & I can’t say enough good things about him!
11/16/2023
Om C. VERIFIED CUSTOMER
Bill was excellent in dealing with us during the recent servicing of our Lexus.
11/16/2023
Miran A. VERIFIED CUSTOMER
Very good service
11/16/2023
Alina K. VERIFIED CUSTOMER
Great service thank you
11/16/2023
Eva R. VERIFIED CUSTOMER
I had a 11:30 appointment. I arrived 11:25, yet the service representative took 2 people ahead of me. The second person arrived after me, yet he was taken ahead of me. I did not appreciate the wait.
11/16/2023
Emelia N. VERIFIED CUSTOMER
Ali is a wonderful to work with
11/16/2023
Randolph G. VERIFIED CUSTOMER
I know I came in without
an appointment. But what would you suggest for faster service for next time turn?
11/15/2023
Helen G. VERIFIED CUSTOMER
My SUV was newly washed 5days before the last service so I rejected the car wash, but I found out my car was full of dust especially the windshield & windows..I also waited more than 4 hours to fix the spare” light on “ & off The CS set up the appt . the service which was in the morning the busiest time . The same length of time whenever I brought it in for the maintenance service. Not really happy at all.
11/15/2023
Mila B. VERIFIED CUSTOMER
Good service. Thanks for Lyft.
11/15/2023
Henri I. VERIFIED CUSTOMER
Wondering how you could state that all tire pressures were set and adjusted. The front driver side tire was much higher than all the tires. I expected you to identify this and adjust it lower. Makes me wonder what else was stated as fixed or adjusted but was not. I don’t feel confident with this service.
11/15/2023
Matt D. VERIFIED CUSTOMER
Ali is a great service rep
11/15/2023
Armineh A. VERIFIED CUSTOMER
Excellent service
11/15/2023
Esmine Z. VERIFIED CUSTOMER
Ali is very kind, thoughtful and taking his job very serious. He will go over and beyond to make customers happy and satisfied.
11/15/2023
Marlene C. VERIFIED CUSTOMER
It was perfect!
11/14/2023
Michael B. VERIFIED CUSTOMER
I keep my car maintenance there because of Denesia.
11/14/2023
Andrew R. VERIFIED CUSTOMER
Great service- kept me informed on any issues. Appreciated!
11/14/2023
Andrew T. VERIFIED CUSTOMER
Anthony Pastoral and both of the gentlemen working with Midway for rentals are exceptional
11/14/2023
Gabriela O. VERIFIED CUSTOMER
Ali is always makes my process a great experience and it’s why I stay loyal to only coming to the Lexus van Nuys location. He always makes sure to go above and beyond. If I feel like a job wasn’t properly done he always double checks he’s just a great advisor and I only want and prefer to get derived by Ali!