Anthony is very good: courteous, efficient and friendly.
The team did a great job with car (it just took about an hour longer than anticipated - was “promised” about 4 pm, was ready at 5::20). But, it was worth the wait: the car runs superbly well …like night & day, my wife says!!!
Thank you Lexus Service team!
11/4/2023
Paul C. VERIFIED CUSTOMER
Anthony is always great. But this visit was disappointing In just one way- I arrived 5 minutes early for my appointment like I always do, and for the first time I had to wait 45 minutes before I got to talk to my advisor, this disrupted my plans for the day- I was told that because construction is going on everything is slowed down : if I’d known ahead of time I could have booked a Saturday appointment when my work schedule would not have been so impacted.
11/3/2023
Jomaesys E. VERIFIED CUSTOMER
Been going to Lexus since 2018 and only have trusted Ali! He’s very efficient, approchable,he clearly explain things well,gives update from time to time! He’s one of a kind!?????????? for him! Always a superb service!
11/3/2023
Juliet O. VERIFIED CUSTOMER
Great service helpful staff conveniant
11/3/2023
Rebecca S. VERIFIED CUSTOMER
Ali is amazing. I always feel is goes above and beyond.
11/3/2023
Rudy M. VERIFIED CUSTOMER
Very exemplary service.’Thank you.
11/3/2023
Valadimir K. VERIFIED CUSTOMER
Professional and supportive.
11/3/2023
Lilian A. VERIFIED CUSTOMER
I’m very happy with the service done at Keys Lexus dealer, especially with Dennecia's service, she is always happy to help welcomes me with a smile, and always has answers to all my questions. She always runs the extra mile to accommodate with great service, she is very professional and cares for customers! Thank you.
11/3/2023
Adrianna S. VERIFIED CUSTOMER
Anthony is the very best!! He’s always courteous, friendly, and extremely responsive in answering all of my car questions and quickly addressing my car needs.
11/3/2023
Lorrie U. VERIFIED CUSTOMER
Bill is a pleasant employee he is always respectful and informative.
11/2/2023
Simon D. VERIFIED CUSTOMER
I highly recommend to my friends to go to Andre Aguirre for any maintenance service.
Thank you Andre . You’re simply the BEST!!!!!
11/2/2023
Gary K. VERIFIED CUSTOMER
- did not see Ali
-got message that my car is ready two hours after I picked up my car
- the car was dirty
11/2/2023
Ife A. VERIFIED CUSTOMER
She’s a great service provider, the job was taking a bit longer than expected and she was able to accommodate me for that which I really appreciated.
11/2/2023
Michael G. VERIFIED CUSTOMER
Donecia is the best she’s professional smart person give her a raise
11/2/2023
James R. VERIFIED CUSTOMER
Your service advisor: Anthony Pastoral was so very helpful. Thanks Again,
James R
11/2/2023
Armen K. VERIFIED CUSTOMER
Bill was incredible. Kind and knowledgeable
11/2/2023
Anthony M. VERIFIED CUSTOMER
Excellent service, but your telephone voicemail system leaves something to be desired. It cuts you off it doesn’t get you to the right connections.
11/2/2023
Diego U. VERIFIED CUSTOMER
William is friendly and does his job really welll!
11/1/2023
Melony D. VERIFIED CUSTOMER
Just had a few follow up questions to the service consultant but he never responded.
They opened my car Lexux 2008 twice once do full inspection of the car second to remove I Pod device that was causing electrical draw that was draining the battery.
Ever since I picked up the car since the device removed, I have been experiencing rattling sound in the back of the car.
I informed this to the consultant, Ali but he didn’t return my message.
I haven’t driven the car in freeway ever since. I am afraid that there might be something that didn’t get properly closed or loose hanging inside the car. Don’t feel safe to drive anymore.
The mode of communication at Keyes especially at service center is noticeably poor and the lack of care & attention make me think twice before returning back to Keyes.
Melanie Desilva
11/1/2023
Ronald B. VERIFIED CUSTOMER
Very satisfied. Please no more surveys and questions.