My words not enough to express how much I appreciated DENECIA. Keyes Lexus Denecia is one of the reasons why I kept coming backt to service my car for 8 years. Denecia she deserves to be promoted. She's one of a kind. Kudos to her.
11/20/2023
Zoila H. VERIFIED CUSTOMER
Danica was wonderful
11/20/2023
Paul M. VERIFIED CUSTOMER
Professional, knowledgeable and friendly.
11/19/2023
Maria F. VERIFIED CUSTOMER
Ali his the best
11/19/2023
Valerie J. VERIFIED CUSTOMER
My service provider, Ali, who is usually attentive and trustworthy was notably not happy with me when I chose not to do the service he suggested. I informed him I was out of work at the moment, due to my industry being on strike, and needed to think about the service. When I returned to pickup my vehicle, Ali completely ignored me. He was sharing personal stories with a colleague as I stood outside his door for help. I was really disappointed as he has always given me good service. I asked another advisor to retrieve my car. Ali waved me off as I drove away. I have taken my business to Lexus of Glendale. They treat me with respect and kindness.
11/19/2023
Salvador L. VERIFIED CUSTOMER
I absolutely love coming here. Ali does an amazing job of taking care of his customers always goes above and beyond for customer satisfaction I came from Beverly Hills to this location and I couldn’t have chose a better location. Ali is the only reason I keep coming back to keys on van nuys. Thank you Ali and Lexus for having such a wonderful employee
11/19/2023
Ashot G. VERIFIED CUSTOMER
You are excellent worker. You have very professional and caring attitude for customers.
11/19/2023
Fadya A. VERIFIED CUSTOMER
Excellent job. Thank you very much
11/19/2023
Florence S. VERIFIED CUSTOMER
I had a failure of my hybrid system. I had to be towed home. I need to bring my car in for repair. Please contact me ****-****-xxxx. Is that covered under my warranty?
11/19/2023
Jasmine Y. VERIFIED CUSTOMER
na.
11/18/2023
Elena B. VERIFIED CUSTOMER
Great costumer service! Especial thanks to Bil!
11/18/2023
Hatim H. VERIFIED CUSTOMER
42
11/18/2023
David C. VERIFIED CUSTOMER
Bill continues to provide exceptional service. I was a bit disappointed that it took so long to service my car, but Bill did his very best to address the issue and I very much appreciate it.
I believe customers play a part in facilitating good service. If there is something I could have done to help the service department complete the work more quickly, please let me know.
11/18/2023
Marceo H. VERIFIED CUSTOMER
Very good service
11/18/2023
Harry G. VERIFIED CUSTOMER
Anthony and team are outstanding. I completed a survey I received yesterday from Dealer Navigator.
Thank you,
Harry G
11/18/2023
Al B. VERIFIED CUSTOMER
Very nice treatment from her.
11/18/2023
Mark S. VERIFIED CUSTOMER
Everything went smooth and was timely. Thanks.
11/17/2023
Hana B. VERIFIED CUSTOMER
Bill was very helpful and doing the best he could for the repairs needed on my vehicle
11/17/2023
Robert H. VERIFIED CUSTOMER
It’s my first time i meet Anthony Pastoral in lexus service department yesterday morning.,Anthony is very approachable person,he smile to his customer and he greet me good morning and he told his to help me for my car concern.,And after that he explained to me everything.
And after my car finish he msg me that my car is ready…..
Thank you lexus of Van Nuys and thank you for your excellent customer service like Anthony Pastoral.Good gob…!
Robert H