For maintenance you kept my car from 10am to 5pm and ruined what else. Had to do. She said about 4 hours and it was 7 1/2 before I got out. She was super nice but you obviously overbooked.
1/2/2026
Joseph S. VERIFIED CUSTOMER
I have booked multiple services now through Alejo and it is excellent everytime. Great communication, care and thorough explanation of the process. Thank you again!
1/2/2026
Jong Yeol. VERIFIED CUSTOMER
The visit was super and I was completely satisfied with services I received.
1/1/2026
Patricia A. VERIFIED CUSTOMER
Danecia is professional, friendly and efficient.
1/1/2026
Anil K. VERIFIED CUSTOMER
Did not rotate the tires
1/1/2026
Renzo L. VERIFIED CUSTOMER
Bill always does an A1 job and makes me feel appreciated
1/1/2026
Arsham A. VERIFIED CUSTOMER
We are very satisfied with the manager who helped us get the service done faster we were told our wait time is in 4 hours however it was done in 1-2 hours.
1/1/2026
Adam S. VERIFIED CUSTOMER
Alejo was terrific, as always. The service center was jammed, and he still was able to give me great one to one help. Ten out of ten
1/1/2026
Leticia C. VERIFIED CUSTOMER
Anthony is a great and perfect service
Advisor .. would always go back
To him. Keyes lexus in van nuys lovely dealer and services. Anthony is my guy from now on. His on it 100
1/1/2026
Olivia G. VERIFIED CUSTOMER
very satisfied
12/31/2025
Marisol G. VERIFIED CUSTOMER
Bill was professional and helpful in arranging my 60,000 miles service.
I can always depend on him to schedule my service in a timely manner.
12/31/2025
Jami T. VERIFIED CUSTOMER
Anthony is always accommodating and I appreciate Lexus giving me the free rentals while my car is being serviced.
12/31/2025
Felix G. VERIFIED CUSTOMER
Sebastián was excellent in providing me with information about my vehicle
12/31/2025
Thomas J. VERIFIED CUSTOMER
I came to get my car repaired and everything went very smooth and I appreciate that.
12/31/2025
Dana Flowers. VERIFIED CUSTOMER
Alejo is the reason why I stay with Lexus. He takes care of everything g so professionally & courteously. He’s a pleasure to work with.
12/31/2025
Harold T. VERIFIED CUSTOMER
Bill is the best. He takes a personal approach to making sure you are taking care of with what ever you have problems you have with your vehicle. He also remembers your name, which is a rarity. Real pro!
12/31/2025
Maria W. VERIFIED CUSTOMER
excellent service sebastian was very helpful nice person kind thank you ???? for getting me uber wile doing the cervice at my car
12/31/2025
Khalid M. VERIFIED CUSTOMER
Amazing service , very happy with Andre . Thank you very much for the best customer service provided.
12/30/2025
Mitchell C. VERIFIED CUSTOMER
The reason I lease my car through Lexus is because Bill is giving me great service for ninth straight years. That is the Lexus dealer ship on Van Nuys Blvd..