Bill is a great person who understand and knowledge my needs.!!
Thank you.
1/20/2026
Marc D. VERIFIED CUSTOMER
Very friendly and attentive. However I experienced poor knowledge of whether additional requests, as simple as check good functioning of wipers, was actually attended to. Not on the post service report, service advisor 'assumed' it had been done.
1/19/2026
Ana I. VERIFIED CUSTOMER
Great service and Bill Horvat delivered a job well done. Thank you!!!
1/19/2026
Ana P. VERIFIED CUSTOMER
Bill is great always recieves us with a smile..best customer service.
1/19/2026
Elizabeth H. VERIFIED CUSTOMER
Alejo always a gentleman and makes sure I get great service. Thank you!
1/18/2026
Esvin M. VERIFIED CUSTOMER
My appointment was at 7:45 a.m., and Bill was right on time—bright, early, and ready to go. He got me checked in quickly and made the whole process smooth and easy. The staff is fantastic overall, which is why I give Lexus of Van Nuys a solid 10/10. Bill H is a big part of the reason I keep coming back. Professional, friendly, and genuinely caring. Give that man a raise… he’s earned it!
1/18/2026
Richard B. VERIFIED CUSTOMER
Great customer service from Anthony.
1/17/2026
Jose J. VERIFIED CUSTOMER
Very professional people and good service
1/16/2026
Irving S. VERIFIED CUSTOMER
As always with Bill, service done well and on time
1/16/2026
Miriam C. VERIFIED CUSTOMER
Alejo Morales is an excellent service advisor, he gave me peace of mind explaining what everything was done correctly
1/16/2026
Susan L. VERIFIED CUSTOMER
Great advisor
1/16/2026
Edithy S. VERIFIED CUSTOMER
He was very helpful and nice and easy to get in touch with
1/15/2026
Dave P. VERIFIED CUSTOMER
Thanks!
1/15/2026
Andrew T. VERIFIED CUSTOMER
Professional and informative.
1/14/2026
Ray M. VERIFIED CUSTOMER
Will do
1/14/2026
Earl S. VERIFIED CUSTOMER
Excellent service from Anthony
1/13/2026
Darren W. VERIFIED CUSTOMER
Bill was great to work with!
1/12/2026
John M. VERIFIED CUSTOMER
anthony so good thats y i always go to him
1/12/2026
Robert R. VERIFIED CUSTOMER
Bill Horvat has taken care of my Lexus since I purchased it in 2018. In all my decades of being a car owner, I have never worked with a customer service representative with more integrity than Bill.
1/11/2026
Jon V. VERIFIED CUSTOMER
I am very fortunate to have a Lexus, and fortunate too to have my car with Keyes Lexus. Everything is done with smile and everything is done right.