Elda made you service visit pleasant, she was very professional
11/26/2025
Gabriela G. VERIFIED CUSTOMER
Elda is great at what she does and always makes me feel comfortable and communicates well about the services and vehicles.
11/26/2025
Herbert B. VERIFIED CUSTOMER
Very satisfied
11/26/2025
Alec S. VERIFIED CUSTOMER
Joe was great
11/26/2025
Robert N. VERIFIED CUSTOMER
good communication & explanation of estimate.
Elda provided Great service overall
11/26/2025
La Toya. VERIFIED CUSTOMER
The service experience was overwhelming, and it took more than an hour to get my car returned. My vehicle wasn’t washed afterward, which has happened multiple times at Keys Lexus. It’s been consistently unprofessional.
11/26/2025
Erik F. VERIFIED CUSTOMER
He was extremely helpful and personable
11/26/2025
John K. VERIFIED CUSTOMER
Unfortunately there was a miscommunication and they did not have the oil filter in stock for my oil change causing a longer than expected wait. I arrived at 1:30 and got my car back at about 4:20 and I told them not to bother washing the car. I will say your waiting room is very comfortable.
11/26/2025
Dennis D. VERIFIED CUSTOMER
Bill always does an excellent job job, listens to my concerns , which is why I have driven Lexus for over 25 years and been coming to your location all this time. Denny
11/26/2025
Tatiana T. VERIFIED CUSTOMER
I had to call about my tires having a wrong psi put into them before I picked up my car. But other than that, the experience was good.
11/26/2025
Farah M. VERIFIED CUSTOMER
Sebastian was very respectful and well mannered during the service. I suggest him to any customers!!!!
11/25/2025
Rowena Y. VERIFIED CUSTOMER
Anthony has always taken care of the yearly maintenance of my car and I really appreciate his efficiency. He’s been my technician for a few years now and I highly recommend him. You guys have a wonderful team of mechanics as wells. Rental company is great. Thank you
11/25/2025
Sonia T. VERIFIED CUSTOMER
Bill was great!
11/25/2025
Daryl G. VERIFIED CUSTOMER
Bill is great.
11/25/2025
Danelle H. VERIFIED CUSTOMER
Elda was warm and professional, keeping me up to date throughout the day about the status of my car. She arranged a loaner and had an IT issue addressed.
11/25/2025
Ken C. VERIFIED CUSTOMER
I made payment After I was told all my car lights are inspected, all broken lights are all fixed. I quickly checked it right before I was ready to leave and found out several lights are still not working. I have to wait for almost additional one hour waiting your technician to fix it.
Your Technician was getting angry at me when fixing it, he was saying he was doing all the work for me for free but that was not true, I did make payments $245 for it.
11/23/2025
Bruce S. VERIFIED CUSTOMER
Fantastic service!
11/23/2025
Ben M. VERIFIED CUSTOMER
Anthony pastoral was so helpful and accommodating and I can recommend him with other Lexus costumer