Looking forward to the email survey ,
Bill has been incredibly helpful! -Ivan “Flipz” Velez-
1/13/2025
Sevak Z. VERIFIED CUSTOMER
Thank you for excellent service
1/13/2025
David S. VERIFIED CUSTOMER
Bill is totally the best possible Service Representative that Keyes could have! He's very knowledgeable, totally professional, extremely courteous and highly trustworthy.
1/13/2025
David V. VERIFIED CUSTOMER
Excellent service by Joe and everyone who worked on my Lexus everything was done pretty quickly and a wash! I will be doing all my service there.
1/13/2025
Kseniia A. VERIFIED CUSTOMER
Exceptional service
1/13/2025
Michelle H. VERIFIED CUSTOMER
Joe gave the absolute best possible care. It was my first experience with Lexus and it was perfect.
1/13/2025
Lorraine V. VERIFIED CUSTOMER
Joe went above and beyond making sure that our needs were met.
Excellent customer service, he will be our go to service advisor when possible.
1/13/2025
Henry G. VERIFIED CUSTOMER
Bill Horvat is great
1/12/2025
Mahashiv Enterprises. VERIFIED CUSTOMER
Yes I am satisfied but it took too long it’s ok
1/12/2025
Hyeoung K. VERIFIED CUSTOMER
The service agent is so great to ger service.
1/12/2025
Melissa T. VERIFIED CUSTOMER
Thank you Danecia
1/12/2025
Rogelio D. VERIFIED CUSTOMER
Anthony was amazing. He was professional and addressed all my questions.
1/12/2025
Jeremy U. VERIFIED CUSTOMER
He was awesome, prompt, and very helpful.
1/12/2025
Seyedeh Z. VERIFIED CUSTOMER
Every thing is the best
1/12/2025
Luz F. VERIFIED CUSTOMER
I recently had an excellent experience with the customer service at Lexus Van Nuys, thanks to their standout representative, Alejo Morales. Alejo was not only professional but also genuinely attentive. He took the time to listen carefully to my concerns, offered clear explanations about what needed to be done, and made sure I felt comfortable with all the options.
What truly impressed me was that when I was running late to pick up my car, Alejo waited for me past closing time without hesitation. He kept me updated throughout the process, answered all my questions, and ensured I knew exactly what was happening with my vehicle. His courteous and thoughtful approach made all the difference. It’s rare to find such dedicated, personable service, and I truly felt valued as a customer. I’ll definitely return for future needs and highly recommend Alejo Morales for his outstanding support!
1/12/2025
James R. VERIFIED CUSTOMER
It took over 24 hours to change a tire. And replace the tire pressure gauge that was damaged when the original tire was removed.
I understand that things sometimes happen. But changing a tire and balancing it should take 20 minutes. I waited at the dealership for 3 1/2 hours before I was told that Keyes did not have the replacement tire pressure gauge, and that I should take a rental car and plan on coming back the next day. Joe was fine. My Keyes service experience was a failure.
I only brought my car to Keyes for the tire replacement because I didn't know if it was wise to drive to another Lexus dealership further away. That was a mistake I do not plan on repeating.
No need to call me. Unless you want to get chewed out.
1/11/2025
Gor M. VERIFIED CUSTOMER
Perfect service ????
1/11/2025
Murran J. VERIFIED CUSTOMER
Ali is always helpful , very organized, knows what he’s doing and stays on top of things all the time and takes very good care of his customers . I’m so glad with his service .