The only issue if you get a loaner car from
Midway rental they trick you to purchase there auto insurance for $25 liability and full coverage for $50 when I ask I have my own insurance full
Cover he didn’t want to answer any questions and say he can’t tell me if my auto insurance covers and offer me the $50 full coverage instead of telling me or asking me about what my insurance covers I’m
Sure he knows but midway company wants money I’m probably not coming back to Keyes Lexus for future services or future repairs I don’t like dirty games like this to a first time customer bad experience with this
1/8/2025
Linda K. VERIFIED CUSTOMER
He done a good job, and very kind !
1/8/2025
Behrooz M. VERIFIED CUSTOMER
I had an exceptional experience at Lexus of Van Nuys, thanks to Service Consultant Danecia Dedeaux! She was incredibly fast, friendly, and attentive throughout the process. Danecia went above and beyond to ensure I felt cared for and informed every step of the way. Her professionalism and warm demeanor made what could have been a stressful experience truly pleasant. Thank you, Danecia, for your amazing customer service—highly recommend
1/8/2025
Valeria A. VERIFIED CUSTOMER
Great customer service! Will definitely be coming back to Ali!
1/8/2025
Boutros H. VERIFIED CUSTOMER
Anthony Pastoral is always the best. He takes great care of my vehicle service needs. That’s why I’m a repeat Happy Lexus Customer!
1/8/2025
Hatim H. VERIFIED CUSTOMER
Thanks
1/7/2025
Mark S. VERIFIED CUSTOMER
I have been working with Anthony for years now. I always appreciate his kindness and professionalism. Best person ever worked with at Lexus.
1/7/2025
Madelyn C. VERIFIED CUSTOMER
40,000
1/7/2025
Pam P. VERIFIED CUSTOMER
Good service
Thanks
1/7/2025
Mohammed S. VERIFIED CUSTOMER
Always, Ali is wonderful, and respectful with great customer service. ????????????
1/6/2025
Yoshihito O. VERIFIED CUSTOMER
Great service
1/6/2025
Edwin H. VERIFIED CUSTOMER
As always I'm in good hands with anthony
1/6/2025
Tamara G. VERIFIED CUSTOMER
Completely blown away that Bill and the service team replaced the sensor’s damaged in a front end collision but also put back the parts that were damaged so that I couldn’t tell there was any damage to the front of my car. Can’t say thank you enough!!!
1/6/2025
Ruben B. VERIFIED CUSTOMER
Very hape person berry profecional I’m berry happy with her serviseEida Lopez berry profecional
1/6/2025
Dora K. VERIFIED CUSTOMER
I’m was satisfying with Lexus services
1/6/2025
Tony L. VERIFIED CUSTOMER
Excellent!!
1/6/2025
Howard F. VERIFIED CUSTOMER
Excellent service
1/6/2025
Alberto O. VERIFIED CUSTOMER
Bill was great
1/6/2025
Guzman F. VERIFIED CUSTOMER
Great service!
1/5/2025
Marlene K. VERIFIED CUSTOMER
Thank you for reaching out and for your follow-up. I wanted to raise a recurring issue with my Lexus NX 450h+. The battery has failed twice in the past two years. On the second occasion, I was locked inside the vehicle, which was a particularly distressing experience.
I would appreciate any insights you can provide regarding this matter and any steps that could prevent similar issues in the future.
Thank you for your attention to this concern.