I recently had an excellent experience with the customer service at Lexus Van Nuys, thanks to their standout representative, Alejo Morales. Alejo was not only professional but also genuinely attentive. He took the time to listen carefully to my concerns, offered clear explanations about what needed to be done, and made sure I felt comfortable with all the options.
What truly impressed me was that when I was running late to pick up my car, Alejo waited for me past closing time without hesitation. He kept me updated throughout the process, answered all my questions, and ensured I knew exactly what was happening with my vehicle. His courteous and thoughtful approach made all the difference. It’s rare to find such dedicated, personable service, and I truly felt valued as a customer. I’ll definitely return for future needs and highly recommend Alejo Morales for his outstanding support!
1/12/2025
James R. VERIFIED CUSTOMER
It took over 24 hours to change a tire. And replace the tire pressure gauge that was damaged when the original tire was removed.
I understand that things sometimes happen. But changing a tire and balancing it should take 20 minutes. I waited at the dealership for 3 1/2 hours before I was told that Keyes did not have the replacement tire pressure gauge, and that I should take a rental car and plan on coming back the next day. Joe was fine. My Keyes service experience was a failure.
I only brought my car to Keyes for the tire replacement because I didn't know if it was wise to drive to another Lexus dealership further away. That was a mistake I do not plan on repeating.
No need to call me. Unless you want to get chewed out.
1/11/2025
Gor M. VERIFIED CUSTOMER
Perfect service ????
1/11/2025
Murran J. VERIFIED CUSTOMER
Ali is always helpful , very organized, knows what he’s doing and stays on top of things all the time and takes very good care of his customers . I’m so glad with his service .
1/11/2025
Dong N. VERIFIED CUSTOMER
I satisfied with your services
1/11/2025
Phornvimol S. VERIFIED CUSTOMER
He is the best
1/10/2025
Alpert M. VERIFIED CUSTOMER
Bill Horvat was great! Very personable, soft spoken; a real gentle, man ! Explained all. The service, with SMOG check, took 4 hrs. A bit long for waiting on site.
1/10/2025
Ed D. VERIFIED CUSTOMER
Anthony has always been a very good service advisor to us and a good friend as well.
1/10/2025
Stanley O. VERIFIED CUSTOMER
Bill is the best.
1/10/2025
Rita C. VERIFIED CUSTOMER
My rear view mirrors are still not working. Bill was very good.
1/9/2025
Casandra C. VERIFIED CUSTOMER
Bill is a great service man. Very happy with his expertise.
1/9/2025
Sara R. VERIFIED CUSTOMER
Thanks for your assistance!
1/9/2025
Mehrdad S. VERIFIED CUSTOMER
Danecia Dedeaux did a great job. She was fast, efficient, knowledgeable, communicative and super polite. She treated me like a king.
1/9/2025
Pimpitcha J. VERIFIED CUSTOMER
we 've great help from Anthony Pastoral and thanks for your dealer to have him.
Thank you,
Pimpitcha
1/8/2025
Joseph Y. VERIFIED CUSTOMER
Elda was extremely helpful.
1/8/2025
Ladan S. VERIFIED CUSTOMER
Everything was great as always. Thank you!
1/8/2025
Afsaneh M. VERIFIED CUSTOMER
Very easy to schedule the service everything was timely and professional
1/8/2025
Paul K. VERIFIED CUSTOMER
ABSOLUTELY ???? %ON POINT
EXCEPT NOT APPLYING WARRANTY 2FIXX
STEARING CPU SENSOR/SAFETY CONCERN NOW IS APPARENTLY DOES IT MAKE SENSE? ALEXIS DOESN'T COVER THE INTERNAL HOUSING SITUATION REGARDING THE STEERING MALFUNCTION. SENSORS THAT ARE CAUSING THE CAR TO NOW. DISABLE FROM A SAFETY FEATURE AND SEEMS TO NOT BE COVERED ON THE WARRANTY. THIS IS RIDICULOUSLY UNACCEPTABLE AND UNPROFESSIONAL OF THE. LEXUS WARRANTY please address with me service manager immediately. And request lexus corporate to address concerns requested requested review immediately.