Larry and everyone on the service team are always so helpful. I also appreciate Keren’s helpfulness when she got me a rental. We’re so glad to have brought our car service over to you all — thanks for taking great care of us, and your honesty and easygoing manner!
2/2/2024
Tyler S. VERIFIED CUSTOMER
Larry was excellent, as usual!
2/1/2024
Jerome B. VERIFIED CUSTOMER
On time . Great job
1/31/2024
Tami B. VERIFIED CUSTOMER
Excellent! Thanks.
1/31/2024
Jodi R. VERIFIED CUSTOMER
Super nice people. They always take the best care of my car!
1/31/2024
Ken B. VERIFIED CUSTOMER
Larry was professional and easy to talk to and help work thru an unusual issue with my vehicle. Kenny B.
1/30/2024
Carol J. VERIFIED CUSTOMER
Everyone was great.
1/29/2024
Dave G. VERIFIED CUSTOMER
We will always use Roberts Toyota!!!
1/29/2024
James G. VERIFIED CUSTOMER
Michael was very professional, and friendly. My car was well taken care of.
1/28/2024
Brian M. VERIFIED CUSTOMER
I'd be more than happy to commend you to anyone!
1/28/2024
Garland L. VERIFIED CUSTOMER
My wife had to bring our Highlander in for oil change for me. I had appointment for 2:30. She got there a little early and it was 4 o’clock before she left. Not happy with the amount of time it took
1/27/2024
Amber C. VERIFIED CUSTOMER
On January 13th I took my GR86 to have a tire fixed. I was advised that they were not able to plug it that I would need to replace it. I was told that they had one in stock and would be more than happy to replace it. I agree with putting a new tire on due to the weather that was coming for the following week and didn’t want a flat tire. I guess as they were taking my tire off they had broken some of my tire studs and lug nuts. They left my slow leaking tire on unit I was able to get it back into town on January 26. When I arrived at my appointment on the 26th at 9:00 AM, I was advised that my tire would not be in until lunchtime. I have been their several times with remote start on my phone and that has never been addressed either.
1/26/2024
Sharon B. VERIFIED CUSTOMER
Very nice and helpful! Thank you Patrick for getting me safely “back on the road” ! Love Roberts Toyota!
1/26/2024
James B. VERIFIED CUSTOMER
Courteous and hinest. Didn’t do maintenance that wasn’t necessary! Taking my vehicles there from now on for all my maintenance
1/26/2024
Dylan M. VERIFIED CUSTOMER
Larry was cool and very upfront about any issues he had knowledge of at the time.
The issue was that the tech who performed the initial inspection concluded the brakes were in the green.
The hybrid tech looked at the brakes which were shown to have less than 0-3mm remaining. Quite the difference there. Larry communicated he was sorry it wasn't noted before, but was glad it was caught. He's a cool dude, and he did everything he was supposed to.
Mistakes happen, but it's always one thing or the other at Robert's. After my last service, I had to have the upholstery cleaned (driver seat, console, and steering wheel) due to a dark residual stain in the driver side from someone with grease/oil on their clothes/hands. My car has seen better days, so I'm not mad about it, but I would be have been if I owned a newer car.
The time before that the wheels were noticeably out of balance at highway speeds, so I had to take it to a tire shop at my destination to get the wheels rebalanced.
Having to go back behind the service to fix those small mistakes is mildly irritating but not a deal breaker .
1/26/2024
Judy G. VERIFIED CUSTOMER
Larry is very nice and cares about the customer's satisfaction. He took care of my needs with my vehicle and assured me they would be there to take care of me if I had any more problems. Steve was also a nice and caring person.
1/25/2024
Kay S. VERIFIED CUSTOMER
Extremely nice to work with
Friend forever
1/25/2024
Hannah L. VERIFIED CUSTOMER
The oil cap was off and I got home today and my car was smoking