Professional customer service and the oil change was done sooner than I expected… BONUS!!!
3/27/2025
Shu Xin. VERIFIED CUSTOMER
Kylee seems not familiar with what she is doing. Also, her customer service attitude is rude and impatient, with very poor listening skills. I hope she will NOT be my service advisor next time whenever I visit Evans Toyota again!!
3/27/2025
Karen R. VERIFIED CUSTOMER
Jeremy was friendly and professional and got the job done in the timeframe that I needed. Was very grateful!
3/27/2025
Jeff O. VERIFIED CUSTOMER
Always top notch
3/27/2025
Not-Provided O. VERIFIED CUSTOMER
The service was exceptionable. Thank you for taking care of our concerns on the van.
3/27/2025
Elyssa T. VERIFIED CUSTOMER
David was amazing to work with. Very friendly and answered all of my questions for my very first time being there.
3/27/2025
David B. VERIFIED CUSTOMER
Friendly and quick service.
3/27/2025
Steve M. VERIFIED CUSTOMER
Kylee was excellent. She explained everything. Very caring and attentative.
3/27/2025
Kathleen G. VERIFIED CUSTOMER
Recall was fixed in a timely manner just like Jake said it would be.
3/26/2025
Mark John. VERIFIED CUSTOMER
David was amazing. He is by far the friendliest advisor I ever had since I started going for services at Evans Toyota. I was with other advisors before but most of them are snob and gave me the cold shoulder treatment.
3/26/2025
Mike F. VERIFIED CUSTOMER
Kylee was very helpful & knowledgeable!
3/25/2025
Donita B. VERIFIED CUSTOMER
Employees are so nice but yet very professional. Top notch dealership.
3/25/2025
Nick H. VERIFIED CUSTOMER
John was very helpful and friendly. Very quick service today.
3/25/2025
Edin M. VERIFIED CUSTOMER
vehicle was scratched l, manual book was left on top of dash by windshield
3/25/2025
Susan T. VERIFIED CUSTOMER
Good job Kylee
3/25/2025
Kathleen H. VERIFIED CUSTOMER
Thanks!!
3/25/2025
Jomare Elizabet. VERIFIED CUSTOMER
Nice job
3/25/2025
Company B. VERIFIED CUSTOMER
I’ll be completely honest I have bought over 65 GM and Ford products in the past 12 years and switched to Toyota for many reasons but this truck has less than 8 k miles on it and the mirror was cracked with no signs of damage from us as the owner it was clearly a frozen mirror and it crack during travel a flaw in the design! And I had to pay for it ! This in my opinion makes we want to rethink to why I drive from KENDALLVILLE to do business and have this take place I honestly am rethinking my thoughts about a simple mirror issue what it will be like on something major very disturbing to be honest I was planning to buy a new one today for my daughter and I think I will buy it in Kendallville and save myself the hassle and just move on but I paid the bill on the mirror but it’s simply BS and it costs you a sale today thanks Jwicker
3/24/2025
Timothy M. VERIFIED CUSTOMER
Thank you for the good service
3/24/2025
Ben C. VERIFIED CUSTOMER
My representatives were awesome, Kylee and John were awesome. My issue is that the service took 4 hours and is not resolved. I think it’s more of a systemic issue.
Again…I could not be happier with my service reps.