I was very disappointed in my experience with the customer service your location provided, not through service, through who ever you have answering phones and calling people back. Took hours to get a simple question answered. Which I had to call back multiple times to even get the answer myself. I was put on hold when trying to find out if and when my car would be available for pick up only for service to call me on another line and them never to have been told I was on hold. Lack of communication is very frustrating when I rented a vehicle from you and didn’t want to be charged another day but no one seemed to care. Very disappointing
4/17/2025
Kenneth I. VERIFIED CUSTOMER
Your crew figured out the problem and identified the issue as a battery problem
Good job
4/16/2025
Jill H. VERIFIED CUSTOMER
He was pleasant, helpful, attentive!
4/16/2025
Tom R. VERIFIED CUSTOMER
John has been consistently thorough, honest and trustworthy with the care and maintenance for my Toyota since 2016. Toyota is a leading brand, if not the leading brand and John meets those standards.
4/16/2025
Joseph S. VERIFIED CUSTOMER
Thanks for getting the vehicle in quickly and for the quality communication and service.
4/16/2025
Fdil A. VERIFIED CUSTOMER
Been wiring on parts under my warranty, has been over a month but for I was laying they work have been here
4/16/2025
Andrew S. VERIFIED CUSTOMER
All good
4/16/2025
Giselle F. VERIFIED CUSTOMER
They way the took care of my car needs and quickly too ! it doesn’t even feel like a wait when there’s free drinks and snacks! i love it !!
4/15/2025
Judy S. VERIFIED CUSTOMER
Good service! Thank you!
4/15/2025
Lindsay G. VERIFIED CUSTOMER
The bill wasn’t quotes properly. If I hadn’t looked over the final price, I would have paid 200 dollars more than what I authorized. The tech who assisted me honored the original price quoted though.
4/15/2025
Stephanie B. VERIFIED CUSTOMER
He was very nice. I particularly liked the videos sent by the technician. Dave and the technician both made me feel confident in the integrity of Evan's Toyota. I had had a terrible experience with Fort Wayne Toyota so it is good to know there is an honest shoppe where I can get my car fixed. Thank you
4/15/2025
Robert G. VERIFIED CUSTOMER
Plus - you send me a message TODAY - that my vehicle is ready and I can skip the line and pay online and go straight to my car parked outside. Really? I paid and left with the vehicle last Friday. You guys have problems.
4/14/2025
Not-Provided M. VERIFIED CUSTOMER
Too long a wait for an oil change
4/14/2025
Robert B. VERIFIED CUSTOMER
Kylee was very friendly, courteous, and professional in her interactions with me. A real asset to Evans Toyota!
4/14/2025
Kay R. VERIFIED CUSTOMER
I understand Saturday not having a full crew, but I was told it may take 1 1/2 hrs. Unfortunately it turned into a 3 hour session that I was not expecting, and except for when I went out to service and asked at the 2 hr. mark and was told it was almost ready, and yet it was still another hour.
4/13/2025
Thomasa G. VERIFIED CUSTOMER
John provided excellent customer service. He was friendly and courteous, and exact with the time estimation.
4/13/2025
Hayley B. VERIFIED CUSTOMER
John’s the best! Very honest and kind
4/13/2025
Heath T. VERIFIED CUSTOMER
Great!! The staff is awesome
4/12/2025
Anne M. VERIFIED CUSTOMER
John was very helpful and thought of something we could do about the squeak of tires. This was the fifth time I have come in to fix it. As of today (Saturday) it is working. He is great to work with and always glad when I get him .