Evans Toyota Auto Repair Service

They left air filter loose and cabin air filter holder broke and the cabin air filter frame loose. I already set everything back except for the cabin holder that I don't know where to find it to buy it. From desk person 5 star nice person and easy to understand went he spoke to me. Yes I be back for my free oil and filter because is free but make sure to do a inspection on everything you guys touch to make sure everything is set.

Kay is great. Very knowledgeable, conscientious and respectful.

David did an amazing job for us today. Excellent customer service! You should be vey proud to have him on your service team!!

Ck'd in, taken care of, ck'd out. Recall taken care of I didn't know about, future service mention since funds were limited today. Thanks

Good job guys!!????????

Always have great service

The service department staff, as well as every employee you come into contact with are friendly and helpful. They make you feel comfortable and secure that you and your vehicle will be cared for and respected.

Went to Evans to have 4 new tires installed. My appointment was at 11:00 am. I didn’t leave Evans until after 4:00 pm. The service staff somehow misplaced my paper work . How can that happen? I missed my nephews wedding. He got married that afternoon. I can’t get that time back . It was the worst experience at Evan’s Toyota. I’m not calling for anyone to lose their jobs, but a through investigation must be conducted to ensure this does not happen again. I waited, waited, and waited. **** unacceptable .

This is Nancy. Gary is my husband. I brought my car in. Everyone was very nice and explained things well

Friendly and informative service!

I am not sure oil change need to be done . No one told me . Please provide car wash with service Honda always do

I was told the vehicle needed an oil change when it did not, but the hydraulic fluids need to be changed, so it worked out ok, just not what I thought needed work. Staff was great.

You may calll but we discussed what bothered me while I was there. It was difficult to sit and see my car in the outside “done” parking area for 10 or more minutes after I had waited for my car for about 1-1/2 hours. I wish my paperwork could have been done more quickly or I was told everything is done and your car is ready, we are just behind on getting your paperwork ready for your review and signature.!

Kay listened….

When I called in the morning to request the service, I asked for a callback prior to my appointment regarding the fee for the service that was going to be performed. No one called me back.

Kay was very detailed and knowledgeable. She followed up on a past issue that was mentioned last winter but never was addressed. She even called with a follow up.

Excellent job and vehicle serviced on time for customers afternoon commitments

Great agent. Very helpful. Awesome job helping.

Thank you very much for keeping an eye on each of the users of this prestigious company. Thank you for taking care of each one of us.

I was up there at 8:00 this morning for a tire rotation and I was in the waiting room for 2 hours and when one of the workers walked through I stopped him and asked him what was taking so long so he went back down to check out with the issue was. He came back a few minutes later with my key and my paperwork and said that the guy that was handling my service request got occupied by another customer and it seemed he was occupied for a very long time because I don't believe a tire rotation takes 2 hours. And if I had not asked one of the workers about it I do not have any idea how much longer I would have sat there in the waiting room waiting to be told that my car was done. When the young man gave me my key and my paper he said my car was already parked out side and it was ready to go. I have no idea how long it was sitting out there but since the guy that was dealing with my tire rotation also had another customer that apparently was more important than me I would think he should have and would have and could have given someone else my key and my paperwork as soon as my RAV was done so I could be on my way in a little more timely fashion then waiting 2 hours until I finally checked on what the issue was myself. In all the past times that I have been up there I do not think I've ever had to wait so long for such a small amount of work to be done and apparently being forgotten about. That's about it. I would prefer the next time I go up there for my tire rotations and my oil changes that I have a different person behind the desk take care of me instead of forgetting about me because some other more important customer has his attention for more important business than mine.