I arrived and checked in at 12. They sent me a text saying that someone would let me know what was going on with my vehicle. 1hr went by 1 hadn't heard anything. So I'm thinking they're busy someone will reach out to me. Going on 2hrs still no one checked. So a gentlemen had seen me sitting there and ask if I needed anything, I replied yes I wanted to know why no one had come to give me any results. Apparently, they got busy and forgot about me. I feel like I should have been compensated for some of my time.
I ended up paying $360 for a battery, that I had been waiting for about3hrs.I was very disappointed. I feel like they should've given me a better discount.
11/8/2025
Carol M. VERIFIED CUSTOMER
Would really appreciate your bringing the car to me when it is finished as you did upon my request. Thank you so much. This truly made my experience perfect.
11/8/2025
Deji R. VERIFIED CUSTOMER
Timely intake, professional and welcoming.
11/8/2025
Eric W. VERIFIED CUSTOMER
They ordered the wrong part. Now I’m forced to miss more work, which ****.**** happens and I’m not upset. We all make mistakes. It’s just disappointing. My first service visit was good and set high expectations. There’s no need to contact me. You asked if I was completely satisfied and I wasn’t. I’m still going back there. They haven’t lost my business.
11/8/2025
Tracy W. VERIFIED CUSTOMER
John is my favorite
11/8/2025
James P. VERIFIED CUSTOMER
John went to great lengths to see that my costs were covered by a service contract I bought in Texas last year before I moved to Indiana-- I was figuring that I was just going to have to eat that expense, but John thought that the contract should be transferable, and he made it happen. I was very pleased.
11/8/2025
Randall F. VERIFIED CUSTOMER
Evans service team always makes the visit as smooth as possible.
11/8/2025
Mary K. VERIFIED CUSTOMER
Kay was phenomenal. She kept us informed at all time, what point we were at with the service of our vehicle. She is pleasant, efficient, and extremely knowledgeable of her job. She is definitely an asset to your company.
11/7/2025
Sharon H. VERIFIED CUSTOMER
I had an appointment at 1:00, and I was on time.
The problem was the radar assist cruise control wasn’t working, and probably need recalibration.
3 and a half hours later, I was told that it need to be recalibrated (really, it took that long to diagnose a problem that I told the about when I got there.
Then it took another 1 and a half hours to calibrate it (that I might believe because of road test.). All an all I didn’t get out of there until 6:30 p.m.
5 and a half hours seems way too long, and this is why I don’t bring my car to the dealer for service unless absolutely necessary.
11/7/2025
Bruce A. VERIFIED CUSTOMER
Thanks
11/7/2025
Tucker K. VERIFIED CUSTOMER
Kay was wonderful!!!
11/7/2025
Claudia T. VERIFIED CUSTOMER
I appreciated not being pressured into buying additional services. It was also nice to have a private place to work while my car was being worked on. I also had some time limitations and they were able to accommodate my needs.
11/7/2025
David M. VERIFIED CUSTOMER
The service writer was great
11/7/2025
David B. VERIFIED CUSTOMER
Friendly
11/7/2025
Nancy Y. VERIFIED CUSTOMER
Service was great and everything was explained to me. David was very patient with me. After all I'm not a mechanic. I have been going to Evans for years for service and they always do a great job.
11/6/2025
Joel L. VERIFIED CUSTOMER
I really am happy with the attention the service the details you guys even noticed that one of the air valve cap on the rear driver side tire was kind of damaged and you replaced it and top of that you checked the air pressure in each tire and small things like that make your team great so thank you to all those whom were involved in the service of my 2006 4runner
11/6/2025
Allan P. VERIFIED CUSTOMER
I thought Tay was a good attentive person and a good representative for your dealership
11/6/2025
John F. VERIFIED CUSTOMER
Everything went smoothly. No problems.
11/6/2025
Jana M. VERIFIED CUSTOMER
Love the massage chair, blankets, drinks, and snacks provided! It’s the little things that matter and make all the difference. Everyone is always very friendly and personable too!
11/6/2025
Mang K. VERIFIED CUSTOMER
Good service and hospitality. I was Comfortable in waiting zone. Good tasted the coffee as well. Appreciate so much for helping me to solved my vehicle’s part. See you guys, when next service.
Sincerely Yours!
Elijah Mang