Everything was good. I did have to wait with another customer for some one to check in
my vehicle. It wasn't that long but unusual for my typical Toyota service.
11/23/2025
Thomasa G. VERIFIED CUSTOMER
David did a great job of keeping me informed, and the lunch was delicious, but after spending more than six hours there, I still need to return to have the repairs completed.
Evans Toyota has been my preferred auto dealer for 30 years, and I will remain a loyal customer.
11/23/2025
Damien R. VERIFIED CUSTOMER
David was very professional and coached me through some upcoming maintenance and helped me develop a plan.
11/23/2025
Jane Z. VERIFIED CUSTOMER
John Geiger did a great job of explaining the issues with my vehicle.
11/22/2025
Sharon L. VERIFIED CUSTOMER
Ryan was kind trying to fit my car into the schedule that day, because I thought I had an appointment. It turns out, that I actually had an appointment with a different dealership. Right up to telling me that the part I thought was at Evans Toyota, was somewhere else. He continued being kind, and helpful to me. He is an angel for sure! You are very lucky to have him at your dealership. If I have a need to have my car serviced, I will come to your dealership for sure!!! Thank you Ryan for your help! Sharon L
11/22/2025
Not-Provided C. VERIFIED CUSTOMER
Today was another prime example of the excellent service that I received from Evans Toyota and specifically John Geiger!
I had a situation and he went far beyond the call of duty to help me through the technicalities…! His communication skills are exceptional, and his compassion towards getting the solution resolved is ‘A #1’
11/22/2025
Eduardo E. VERIFIED CUSTOMER
Muchas gracias por el servicio excelente Dios los bendiga gracias
11/22/2025
Julia G. VERIFIED CUSTOMER
The oil change was done in a timely manner and it was very much appreciated!
Everyone of the employees were very professional and friendly so we’re very happy about that!
11/22/2025
Jacob E. VERIFIED CUSTOMER
David is always great to work with and I know he takes great care of everything
11/22/2025
Eric Z. VERIFIED CUSTOMER
John was great! 5 stars!! Very friendly and professional.
11/21/2025
Rebecca H. VERIFIED CUSTOMER
Ryan explained everything and also looked up info for my husband on his Rav 4. Excellent service..friendly caring and took care of all.
I also appreciate the call to bring in for service
Thank you!!
11/21/2025
Susan M. VERIFIED CUSTOMER
Ryan was great. Very friendly, knowledgeable and explained everything in detail.
11/21/2025
Michael P. VERIFIED CUSTOMER
John was excellent. Will be back thank you.
11/21/2025
Lori M. VERIFIED CUSTOMER
Your service guys are remarkable and very friendly. Love the way they make the time enjoyable. Grateful for their kindness.
11/20/2025
Sameer F. VERIFIED CUSTOMER
When your dealership considers price matching as a coupon and not allow me use your own coupons is NOT right. Price matching means you didn’t price your service correctly. You did not do me a service because I could’ve gone to Fort Wayne dealership and paid the same amount. In fact, I did Fort Wayne Toyota wrong by not going there. How did I benefit by price matching? This what I told your agent and he had no answer. Thanks!
11/20/2025
Dave M. VERIFIED CUSTOMER
Great service love that Toyota crown in your showroom
11/20/2025
Barry B. VERIFIED CUSTOMER
Overall, my experience was good but had 2 things that need noted:
1) I requested use of a service discount coupon when dropping off my car but this discount was not reflected on my bill. The associate (not the same one from my dropoff) fixed the problem and issued me a refund.
2) On my way home from my service appointment, my low tire pressure sensor came on. Since I was on my way to another appointment, I could not return to your service department. Therefore, I will attempt to resolve this issue myself but may have to make another trip to your service department.
11/19/2025
Rick D. VERIFIED CUSTOMER
Ryan was very helpful, answered all questions quickly and met / beat deadlines. Would use your company again
11/19/2025
James K. VERIFIED CUSTOMER
Your service department needs an overhaul! Pathetic