Justin did a great job answering my questions and the car was fixed quickly. Thank you.
1/24/2024
Leticia R. VERIFIED CUSTOMER
Always helpful and informative
1/24/2024
Gage L. VERIFIED CUSTOMER
Great service, however the length of time to do a simple oil change should not have exceeded two hours. Only negative comment is the wait time at the dealership. Same price as Jiffy Lube but wait time is 1.4 hours less.
Again happy with the service just the time strain was painful
1/24/2024
Wesley S. VERIFIED CUSTOMER
This is probably the second or third time I've worked with Justin, normally I work with John Geiger who happened to be off the day I had the car towed in. Both of these gentlemen are great.. I actually left a review on Google last night because I was so pleased with the experience
1/24/2024
Thanh N. VERIFIED CUSTOMER
Excellent service provided by Connor Hilgemann
1/24/2024
Laura W. VERIFIED CUSTOMER
H
1/24/2024
Brian C. VERIFIED CUSTOMER
All went well. Thanks.
1/23/2024
Stephen G. VERIFIED CUSTOMER
Great service. Very much appreciate the no charge on checking my battery issue. Service like this is why I keep coming back to your service center to maintain both our Toyotas
1/23/2024
Donald G. VERIFIED CUSTOMER
Don’t send a text at 7am on a Sunday asking for experience rating.
1/21/2024
Rosa M. VERIFIED CUSTOMER
Never coming back
1/20/2024
Cynthia B. VERIFIED CUSTOMER
On other occasions I was kept informed as to what was being done to the vehicle like a video and that was not the case this time at least I did not see it on the text messages. Only document I saw on my phone was the vehicle check in. I took my maintenance booklet inside for them to sign off on and I ask the rep if all the things noted for the 15,000 mile done and he said yes but did not check all them off that pertained to this check up, like inspect ball joints, brake linings/hoses, steering gear etc. If these were done, maybe they should have been checked off by the mechanic. I am very particular about my vehicles that I own. Also, nothing is noted as to how much tread left on tires, how the brake pads are etc. I just would have like more information.
1/18/2024
Michael W. VERIFIED CUSTOMER
I wish that a one hour job didn't take 3 hours to start.
1/18/2024
Maryann F. VERIFIED CUSTOMER
He did a good job except he left a part on my dash and have no clue where it goes. Now I have to make Arturn trip to get this put where it's supposed to go.Other than this problem..my car drives like a new car.
1/18/2024
Earl W. VERIFIED CUSTOMER
Thank you
1/17/2024
Mitchell M. VERIFIED CUSTOMER
Dainen was easy to work with and did an excellent job of getting our vehicle issue resolved, even though we had no appointment…
Appreciate his dedication to customer service!
Mitch & Jane Miller
1/17/2024
Lissa M. VERIFIED CUSTOMER
Excellent service, appreciate the video feedback detailing issues found during inspection.
1/17/2024
Kevin R. VERIFIED CUSTOMER
Always great service!
1/17/2024
Thomas W. VERIFIED CUSTOMER
I have been coming to Evans Toyota for 16 years and the professionalism of the staff, and workmanship by the technicians has always been good. I visited in December to have brakes replaced. Upon arriving I was asked to authorize $160 for a vehicle inspection. This was as surprise to me as the service always included a 21 point inspection in the past. I had to return a couple of weeks later as one of the wheels was making a rubbing sound. At this visit I was asked to authorize $165 for an inspection. To be frank this annoyed me. When I questioned this I was told that they have always charged this and that the fee would be waived if what was needed was related to the prior repair. I need to mention that I had to wait a week to get an appointment to bring the car back in so I didn't drive the car. It turned out that a dust cover was bent out of place when a front rotor was changed and this was rubbing on the rotor when I turned the front wheels. This was corrected and their was no charge. I have become disappointed by the inspection charge policy and the long wait especially since I always schedule an appointment.