Poor communication
Drop vehicle at 730am
Front wheel bearings loud
$165 diagnostic fee
Call at 405pm
Confirm wheel bearings need replaced
Vehicle in shop overnight
Spoke to service manager about poor communication and diagnostic fee and overcharge
$1485 total
Reduced to 1285
No confirmation of bearings installed, aftermarket or oem
Service used to be better
Also misspelled my name
2/14/2024
Vickie C. VERIFIED CUSTOMER
I found him to be very accommodating and receptive to my situation, friendly and polite. Thank you!
2/13/2024
Steven K. VERIFIED CUSTOMER
John Geiger is an excellent service advisor. I would recommend his services and expertise to anybody that comes to Evans.
2/11/2024
Celso L. VERIFIED CUSTOMER
Thank you for everything Great service
2/11/2024
Tina P. VERIFIED CUSTOMER
John G. is awesome. Friendly and welcoming. Efficient with check in and check out. His co-worker Sam H. is another team member that makes visiting Toyota a fun experience. Master mechanics John and Kevin have been keeping my "06" running past 300,000 miles now. Thank you!
2/11/2024
Tyler F. VERIFIED CUSTOMER
Always great service with Justin
2/10/2024
Indy P. VERIFIED CUSTOMER
I haven’t received the email or invoice so I could see everything that got replaced but everything else was great
2/10/2024
Cynthia W. VERIFIED CUSTOMER
Justin was the most helpful young man. I appreciated his willingness to keep me updated on the status of my vehicle while I waited in the lounge.
Excellent employee!
2/10/2024
Kathleen R. VERIFIED CUSTOMER
Very courteous employee!!!
2/10/2024
Talia B. VERIFIED CUSTOMER
The person who took care of my cars needs was an excellent professional.
2/9/2024
Josh B. VERIFIED CUSTOMER
Justin is great to work with and so is Kevin Krouse. Both are top notch and the reason I continue to do business with Evans Toyota. Same for John Geiger.
2/9/2024
Mary S. VERIFIED CUSTOMER
I was well pleased with my scheduled appointment yesterday.
2/9/2024
Jake B. VERIFIED CUSTOMER
Great work like always!
2/9/2024
Anne M. VERIFIED CUSTOMER
Justin was very helpful choosing tires and all of your good work in getting tires.
2/9/2024
John Z. VERIFIED CUSTOMER
Keep up the good work
2/9/2024
Alva S. VERIFIED CUSTOMER
Went smoothly.
2/8/2024
Mark R. VERIFIED CUSTOMER
Very professional…explained things completely…when all was said and done, did the right thing and took care of my concerns with my recent purchase…
2/8/2024
Steve S. VERIFIED CUSTOMER
Both oil change and tire rotation were finished in good time