Evans Toyota Auto Repair Service

John was honest and patient in hearing me out.

Was told one price for the oil change and when they finished I was charged more than I was quoted

The work done by John and the service team was excellent. Although, there were quite a few black marks left all over the interior of my vehicle. I spent over $1,300 to get my car serviced and would like to get into it without it being filthy. Again, I appreciate the quality work.

My service light came on so I scheduled an appointment to get the oil changed. My appointment time was 1 pm today and I arrived approximately 15 minutes early. The light was on not for an oil change, but for a tire rotation (my husband paid for a service contract of some kind). I was told it would take an hour to get that done, then they said I also needed an alignment so I agreed to that, possibly increasing my wait time up to another 30 minutes. After that amount of time passed no one had come in to talk to me about a delay so I went to the desk to check. My rotation was still not complete and they hadn’t begun on the alignment. I told him not to do the alignment then and he said he get after them to get the rotation done. Really all that time to rotate tires with an appointment. At 3:45 they told me my car was finished and they did get the alignment completed after all. He apologized and gave me a 10% discount. I am very dissatisfied with the time taken to get this minor service job finished. I was not prepared to sit in there THREE HOURS and would not have taken this appointment had I know how long it would take. When I said I no longer wanted the alignment they shouldn’t have done it and made me wait longer. I am very dissatisfied with the amount time taken to do this minor service. Come on people. If you can’t get the job done in the given amount of time don’t schedule those appointments and please don’t make your valued customers suffer sitting in those chair that long. Roselma Slone

Great

Appreciated you checking my brakes since II’d been hearing some squeaking. Fortunately no problem was discovered.

Pyay is a great service advisor, of all the advisors I feel he genuinely cares for his customers and provides great customer service compared to the other advisors. Thanks Pyay!

I wish my car’s problem had been found. Very mysterious, but glad I had it checked.

Grant listened to what I wanted. He reviewed the results and answered my questions. service was very quick. Great experience

Connor is always very professional and friendly. He always explains in detail what will be done with our car when it’s serviced and if anything needs attention when it’s inspected.

No querían atender mi cita para cambio de aceite por que llegue 10 minutos después de la hora me Ivan hacer devolverme

Pyay was great! Very helpful and knowledgeable! Give that guy a bonus he is a keeper employee.

Thanks!

Service was prompt and efficient. Service Writer was nice and helpful.

Did a great job and were friendly and nice

Pyay Thu was very kind and friendly. Actually, everyone I interacted with on my visit was wonderful! Thank you for creating a culture that makes your customers feel valued and appreciated. I hope that your employees feel just as valued as I do—they are all really great to interact with!

First, when we purchased our 2022 Platinum Hybrid Highlander we were told that our tires would not be patchable because they were run flats so we agreed to the tire warranty and were told that if they were damaged that no questions would be asked, they would be replaced under warranty. On Monday I called to schedule service for my tires, knowing atleast two of them had something in them. Spoke with Joy whom said she would get 4 tires ordered. Spoke to Connor in service who confirmed my tires were run flats and could not be patched. Dropped my highlander off on Wednesday night. Received a text on Thursday that I had “missed my appt”- even though my car was there. My appt was scheduled for 730a, finally heard something late afternoon. Guy said tires could be patched because they were NOT run flats and only one tire would be under warranty. Asked to speak to a manager. 3 hours later, John G called and confirmed the tires were not run flats and we would be looking at $1180. When I asked how the organization was going to make this right due to the poor service of being told wrong things and stating I missed my appointment he stated “we can sell you 3 new tires… we shouldn’t patch because the tread is just above 3”. Even though I had my car in for a check up 2 months ago and there were NO concerns in my tire tread. Then to find out that my tires were not ordered on Monday like joy and Connor said would happen. Had to wait until Friday to get my car back. Terrible customer service and staff constantly mis informing the customers. Clearly the finance guy when we purchased the car lied to us to just get the warranty sale. We have purchased 2 brand new vehicles from you guys and each service appt gets worse with mis information and sarcastic management. I will say the gentleman whom checked us out was nice and professional. Very disappointing in the service Toyota gives their long time customers and no longer able to believe what anyone in the organization says.

Good job!

Pyay Thu did an excellent job

Pyay took great care of me and everything was handled in a fast professional manner great job