Jacob was super helpful (especially helping me keep my maintenance appointment when I was running late), and he made sure that I had the info. I needed for future repairs. Thanks!!
6/2/2024
Kong N. VERIFIED CUSTOMER
Thanks for your help
6/1/2024
Bonnie G. VERIFIED CUSTOMER
Very helpful and informative on what my vehicle needed.
6/1/2024
Mike S. VERIFIED CUSTOMER
Well done - fast- efficient-good communication
6/1/2024
Andrea L. VERIFIED CUSTOMER
Very smooth process- very friendly staff
Warned me right away things were running behind- which was great to know and I got a call as soon as things were finished so I could pick up my vehicle
6/1/2024
Kieth S. VERIFIED CUSTOMER
The 10k service was great! I like how they take a video walk around the vehicle wile performing the service. That is a great idea.
I do have a warranty issue with the phone portion of my tacoma. There is definitely some interference causing a buzzing noise. I have had you look at this twice and it seems like nobody wants to do anything about it. I was told there were no software updates available for this but my concern is if this isn't happening in all 23 tacoma's it's not a software issue it's a hardware issue. It has been this way since I bought the truck new back in January.
6/1/2024
Cheryl R. VERIFIED CUSTOMER
The service was wonderful.
6/1/2024
Paul M. VERIFIED CUSTOMER
I should not have to call in 6 x to get a hold of somebody to figure out what’s going on with my car. Especially after I asked to be called when the diagnosis was made. Everyone is busy…busy is not an excuse for lack of communication… especially in sales. Because of lack of communication… The car that had to be kept overnight, which was a huge inconvenience because I was leaving for out of town travel that next morning. Again, asked to be called when the service was done the next day and nobody did. I called in again three times it took me operator being connected having to leave a message and calling back again. That should not take three times, especially given the history of this encounter. I have spent thousands of dollars in service at your dealership. This was the last straw. I will not be back.
5/31/2024
Mary H. VERIFIED CUSTOMER
NA
5/31/2024
Jack H. VERIFIED CUSTOMER
No surveys please
5/31/2024
Winston O. VERIFIED CUSTOMER
I plan to use the same car sometime longer.
5/31/2024
Monsima M. VERIFIED CUSTOMER
The invoice charged was $160 higher than the approved quote.
5/31/2024
Jay N. VERIFIED CUSTOMER
Second time I set aptm.for just a oil change. Was waiting . Took 2 hours. Then had to come back next day.
5/31/2024
Mark R. VERIFIED CUSTOMER
Amazing Service and Team there at Evans best Toyota team I've seen yet! Thank you so much!
5/31/2024
Jessica A. VERIFIED CUSTOMER
John was a help as always!
5/30/2024
Scott H. VERIFIED CUSTOMER
Never had a bad experience at Evans Toyota
5/30/2024
Ann R. VERIFIED CUSTOMER
Good experience
5/30/2024
Angel C. VERIFIED CUSTOMER
Conner is a great advisor. He needs a raise!
5/29/2024
Joseph K. VERIFIED CUSTOMER
Grant at the service desk is always so kind and friendly. I always appreciate his help!
5/29/2024
Rachel B. VERIFIED CUSTOMER
I appreciate the thorough inspection on my vehicle. I felt trust in the service because I was sent 2 videos of my vehicle to show me the inspection.