We had an appointment for 10:30. The service person said give me 2 hours. We said ok. After the 2 hour the car still wasn’t looked at. Finally at 12:50 the car was looked at. It took just 10 minutes for the car to get look at. To fix the car service needs 3 hours. So now we will need to get the car back to Evan’s.
8/14/2024
Dave W. VERIFIED CUSTOMER
Prices are too high
8/14/2024
Dana B. VERIFIED CUSTOMER
We didn’t receive as full of explanation of why what was done needed to be and whether or not we had other options such as waiting till our next service.
8/14/2024
Jayne S. VERIFIED CUSTOMER
Excellent! Sam assisted him & he was fantastic, too. I look forward to working with them both in the future.
8/14/2024
Jaime B. VERIFIED CUSTOMER
John Geiger has always done excellent service for me, I don't have to worry that it isn't done right, he goes over everything with me that was done that day,J on goes above and beyond for me and all his customers,nice to know we still have people we can trust! Thank you John!
8/14/2024
Danielle M. VERIFIED CUSTOMER
I just visited on 8/1 for a safety recall. I specifically asked that my oil be changed while I was in because the date on the sticker was 8/9. I realized a couple days later that my oil was not changed so I made another appointment for 8/13. I was told today that it wasn’t due for an oil change because I hadn’t hit the mileage yet, but they would reset the maintenance light for me. I asked to have it changed anyway and I was basically told that the mileage was the only important factor and that I would have to use one of my free oil changes or pay out of pocket because I was not within the mileage range yet.
8/14/2024
John M. VERIFIED CUSTOMER
John was very good at explaining the work done along with future service needs
8/13/2024
Paula D. VERIFIED CUSTOMER
Happy with our service advisor Jacob Markowski Thank you.
8/13/2024
Dan E. VERIFIED CUSTOMER
We are very frustrated with your service department. What should have been a fast turnaround, pairing a key fob that we were told should take 10 mins turned into 2 hours! We asked why did it take so long to tell us that we had to have the vehicle diagnosed and this had to be at another appointment on another day. No one was able to come up with an answer. We were already there and waited 2 hours to be given that news!!!! This was not worth the wait to be told we needed to reschedule. Clearly we were forgotten about. We will not be returning back, nor buying future cars from this dealership. We have had way too many issues with the service department and poor results with buying used cars from you all.
8/13/2024
Kelli M. VERIFIED CUSTOMER
Thank you for making sure my car service is up to date and great service doing it ????
8/13/2024
Joe H. VERIFIED CUSTOMER
Great service and everyone was very helpful.
8/13/2024
Cynthia W. VERIFIED CUSTOMER
Great staff and employees. Avoid so helpful!
8/12/2024
Michele K. VERIFIED CUSTOMER
My experience with Evans has been positive from the moment I bought the car and through out setting up and having the car serviced.
8/12/2024
Spencer C. VERIFIED CUSTOMER
Pyay thu was very kind and insightful
8/12/2024
Jared H. VERIFIED CUSTOMER
Your phone call system is not user friendly and frustrating. Service calls should be answered and when I leave a message, no call was returned. It is simply not acceptable customer service and it seems to happen every time I call in.
8/12/2024
Julie W. VERIFIED CUSTOMER
Jacob was professional and kept me updated on brake repair for my vehicle. He is accurate on his time estimate which is helpful.
8/12/2024
Sally S. VERIFIED CUSTOMER
John Geiger did a great job. Friendly and helpful. Scot House and Jerry White helped to figure out what was happening with my car. They made me feel heard.