My concerns were addressed and answered professionally but with down to earth understanding. I felt it was a good experience.
7/3/2024
Josefina C. VERIFIED CUSTOMER
My car was ready while I waited in the lobby and no one came to tell me until I went to ask because it had been so long.
7/3/2024
Salomon N. VERIFIED CUSTOMER
I’m satisfied with the mechanical work that was done. Before, I brought my vehicle in I cleaned it throughly and after that mechanical work was done there was dirt from their shoes and dirty hand marks on the handle of the door. I think they could have been more cautious about their dirty hands and shoes.
7/3/2024
Mj F. VERIFIED CUSTOMER
I still have an unusual gap between the fender and bumper, they said it’s still normal but I don’t think so. A new car shouldn’t be like that.
7/3/2024
Brain B. VERIFIED CUSTOMER
Service employees were very friendly & helpful!!
7/3/2024
Lillian C. VERIFIED CUSTOMER
I couldn't start my car after the service. It was fixed but it was an additional wait and I had already been waiting for almost three hours.
7/2/2024
Ye Z. VERIFIED CUSTOMER
Satisfied
7/2/2024
Not-Provided C. VERIFIED CUSTOMER
With every problem or situation, I have John Geiger find a way to get it fixed and back to me ASAP
Truly appreciate the commitment from the entire Evans team!
7/1/2024
Selvam P. VERIFIED CUSTOMER
Had a really good experience working with him
6/29/2024
Tiff E. VERIFIED CUSTOMER
I didn’t like that l had to consult my phone my car’s inspection report instead of just having someone talk to me like they did the last time l took the car in for services. I didn’t feel comfortable connecting to Toyota’s internet connection because my phone alerted that it was not a secure site, so l waited until l got home to read the report and a result l missed out on fixing 2 other things(replacement of my filter and the license plate light).
6/29/2024
Colby K. VERIFIED CUSTOMER
John Geiger has been an excellent representative and will miss him.
6/29/2024
Alison S. VERIFIED CUSTOMER
Very helpful and job well done!
6/29/2024
Delores H. VERIFIED CUSTOMER
He was great. When I remembered I had difficulty with passenger window going down at checkout, he immediately went to my car and fixed the situation.
6/29/2024
April W. VERIFIED CUSTOMER
You guys are amazing! Everyone in the service department is nice and awesome to work with. Best service team I have ever experienced.
6/28/2024
Amy S. VERIFIED CUSTOMER
Connor was very patient and kind. He explained to me several times what was wrong and did not act annoyed when I did not understand. They showed me the broken piece which I appreciated. He did great using active listening skills. Very impressed with servic here.
6/28/2024
Kim W. VERIFIED CUSTOMER
John, Sam and all service team folks are always courteous and very helpful. Please thank them.
6/28/2024
Jane Z. VERIFIED CUSTOMER
Grant insured I was out in the time alloted - actually early. And he explained the steps of the process well.