Everyone is always so nice and respectful when it comes to keeping my care clean! I love the videos I get updating me on where things stand, how soon I’ll need different things.
7/31/2024
James S. VERIFIED CUSTOMER
When I scheduled the 15,000 mile service, we discussed the minor issues I have had with my 2024 Tundra. Specifically - the rear center seatbelt alarm goes off and I buckle that belt to quiet it. It was indicated that the tech could take a look at it with the tire rotation (15k mile service). While checking in, we asked about the seatbelt. We were told it was in the notes to look at it. Then we were told they would need the truck a minimum of 3-4 hours to look at the seat belt issue.
Obviously, we could not wait 4 hours in the lobby. Then, when the truck service was complete, the service department did not inform my wife waiting in the waiting area that it was complete. Instead, they called my phone to let me know, and I had to call her to let her know.
7/31/2024
Jason R. VERIFIED CUSTOMER
I was the first one there at 730 in the morning, service manager told me my car would for sure be done by my 1130 lunch break, he said it was super fast and easy, maybe an hour tops. I started getting emails around 9am saying they were working on my car and it needed air filters I said no to that service. So 1130 rolls around with no word. I call 2 times with no answer. So I finally show up at 12:15, to everyone saying we don't know why its not done. It should have been done hours ago. Finally at 1pm I get to my car, witch has oil glove prints all over the driver door and under the driver window i finally rolled out of the shop got back to work 15 minutes late from my lunch. So I did not have a good experience nor will I recommend anyone coming to Evans toyota, and if I ever come back I will request Hailee smith never touches my vehicle while it's there.
7/30/2024
Beverly M. VERIFIED CUSTOMER
Thanks
7/30/2024
Christopher B. VERIFIED CUSTOMER
Service was very late in getting done in a timely manner!!
7/30/2024
Gurpinder S. VERIFIED CUSTOMER
Quick service
7/28/2024
Darla S. VERIFIED CUSTOMER
He was terrific! Very personable, professional.
7/27/2024
Maya H. VERIFIED CUSTOMER
Thank you!
7/27/2024
David T. VERIFIED CUSTOMER
I have been there twice in last 6 months to program a new key fob. They said fob was bad. They said I needed to get different fob that they said would work. Needed to be ordered. It took 6 months to come in. Frankly I gave up. Thought it got lost. Got call new fob in. Went in yesterday and they couldn’t program it. They wanted me to buy $170 to run diagnostics to see what the problem was. Why should I pay. It is your failure. This is after a 2 hour wait. No customer service. U run diagnostics and then tell me what’s wrong. Maybe I would pay for that part. U guys are supposed to be the best. U couldn’t program 3 different fobs over a 6 month period. I’m not happy.
7/27/2024
Carolyn L. VERIFIED CUSTOMER
Without exception over the years, John has provided outstanding professional service. He is kind, helpful, and incredibly knowledgeable. Evans is fortunate to have him as a representative of their brand!
7/27/2024
Oksana S. VERIFIED CUSTOMER
Professional and friendly
7/27/2024
Crystal B. VERIFIED CUSTOMER
John is the best. Someone give this man a raise.
7/27/2024
Chris G. VERIFIED CUSTOMER
Thanks for your great service
7/26/2024
Nick R. VERIFIED CUSTOMER
Our vehicle wasn’t fixed when we came to pick it up and it wasn’t clean either. Brand new sunroof would open but it wouldn’t close and also had dirty fingerprints all over the roof liner. John was great to work with and communicated timely and often. Our issue isn’t with him, it was with whoever actually did the work. Hopefully we do not have more issues with the fix they did to our sunroof in the future…that’s our fear.
7/26/2024
Susan E. VERIFIED CUSTOMER
Completely satisfied. Friendly staff!
7/26/2024
Ryan H. VERIFIED CUSTOMER
Evans has always provided superior service!
7/26/2024
Steven W. VERIFIED CUSTOMER
To much time to do an oil change. I did hear that Evans was short on mechanic s and technicians. I understand. I run a business also. Communication is a very important part of doing any type of service.
7/25/2024
Adam G. VERIFIED CUSTOMER
Great service, happy to be back to Evans Toyota.
7/25/2024
Aozayr Z. VERIFIED CUSTOMER
While removing thw skid plate the mechanic broke a bolt. Without letting me know they put the hardware in the bed of the truck one bold was missing and 3 clips that attacked the grill to the skid plate.
That was after 3hrs wait.
Very poor service.
7/24/2024
Masson R. VERIFIED CUSTOMER
Connor expedited my checkout printing estimates for future service