John is always fantastic he has always been great since we bought our new car here in 2015. Thanks very much for the great service
8/21/2024
Stephanie S. VERIFIED CUSTOMER
You guys are awesome & my car is not just great...it's ACCEPTIONAL. Thank you for making this happen & I will be back when I'm ready for a trade in.
8/21/2024
John M. VERIFIED CUSTOMER
Absolutely! John is awesome and a real asset to Evans Toyota.
Am looking forward to receiving the survey.
John M
8/21/2024
David A. VERIFIED CUSTOMER
I had an appointment for 7:30 your machinacs don’t start till eight so I was told they would have me done in half an hour. 8:30 came and went and no word on car at 9:30 I went out to service desk and asked if there was something wrong with my Camry I told them you said a half hour you would be done and it’s been an hour and half and no body has said anything about it. They went to check on it and come back and said there was a little hiccup and they should be done soon it was after 10 before my car was done. I got no text message that my car was done until twenty minutes later . I was half way home by then . I have always been treated very well when I bring my car in but this time I was thoroughly disappointed. I bought my car from you and spent over 40,000.00 dollars on my Camry. I don’t expect preferential treatment just the quality of service I have always received in the past
8/20/2024
Michael D. VERIFIED CUSTOMER
Excellent customer service!!!!Thank you
8/20/2024
James C. VERIFIED CUSTOMER
Nice job
8/20/2024
Thanh N. VERIFIED CUSTOMER
Excellent service
8/20/2024
Melissa S. VERIFIED CUSTOMER
I brought my car in for a tire rotation and alignment told it would be two hours. It took three hours and me going to find out what happened to my car. I was very much disappointed in the time. It was Saturday my only day off work and I tried to schedule all my appointments and did not plan on spending three hours at the car dealership, how long does it normally take do that procedure? Although they did make it right by not charging us for the in-line mensch, but still, it was my time waiting three hours and nobody come out and talk to us. Nothing there was no correspondence or anything. I would have appreciated somebody coming and telling us it was going to be a little longer. I had to go find out for myself, which was very frustrating especially when I had something else planned back in Bryan my time is as valuable as anyone else’s and like I said I work six days a week and that is my day on Saturday to get everything done that I need to get done and didn’t plan on waiting three hours at the car dealership.
8/19/2024
Deb T. VERIFIED CUSTOMER
Ok
8/18/2024
Loren D. VERIFIED CUSTOMER
Very happy
8/18/2024
Douglas D. VERIFIED CUSTOMER
The $170 diagnostic charge for my seatbelt really isn’t sitting well with me. I don’t think that is justified for a diagnosis that shouldn’t have taken more than 5 minutes. That would have covered more than half of what that repair was quoted at. Then when I was checked in I was told it would be about 2-3 hours so I figured I would wait. Ended up being there over 5 hours for two small recalls and for them to diagnose my seatbelt and look at my tires?!? This was my first time at Evans and I just can’t see myself coming back solely because of that $170 fee to tell me the seatbelt was broken when I stated that at check in. I get diagnostic work isn’t free but you really should be able to 1/4 or 1/2 your rate when the problem is as simple as one like this.
8/17/2024
Cathy F. VERIFIED CUSTOMER
Thanks!
8/17/2024
Tom B. VERIFIED CUSTOMER
Great service, short wait Pyay was awesome.
8/17/2024
Jamie W. VERIFIED CUSTOMER
Thanks for the great service!
8/17/2024
Pauline M. VERIFIED CUSTOMER
Great job
8/17/2024
Matthew G. VERIFIED CUSTOMER
I was called by Jerrad Adams around 8:40 am letting me know that my vehicle was done being serviced. He asked if I needed a ride back to the dealership to which I said, yes. Jerrad was going to dispatch the driver to come pick me up. By 11:30 am nobody had shown up to pick me up. I called the dealership at least four times and even left a message with service to inquire when I would be picked up but nobody in service would pick up. I was even connected to an upper manager to let them know nobody was answering and what was going on. At 1:26 I got a call from Sam letting me know my pickup was done being serviced. I told him that I knew it was done but I’m still waiting to be picked up from work to be taken to the dealership. I told him that Jerrad was supposed to dispatch the driver to come get me. At 1:42 pm I received a call from the driver apologizing and letting me know that it was the first he heard about me needing a ride back to the dealership.
8/17/2024
Bruce C. VERIFIED CUSTOMER
Very good experience
8/17/2024
Jennifer I. VERIFIED CUSTOMER
Very professional, great communication, excellent service
8/17/2024
Shae M. VERIFIED CUSTOMER
I was told the shuttle would be available in 25-30 min. After waiting 45 min I went to the desk to ask when I might expect the driver to arrive. The employee called the driver again and was told 20 min. I then waited another 30 min. I went back to explain that I had to take the shuttle to be home for my kids when they got home from school. I was told AGAIN that the driver would be there in 25-30 min which was too late for me to get my kids who are not old enough to be home alone. I dropped my car off at 10 min before 1pm and was still waiting at 2:30. At 3 the driver finally came to ask if I wanted a ride but at that point my car was close to being complete. I was very disappointed with the shuttle service and I was very lucky that I had a neighbor who could help with my kids otherwise I would have had a six year old alone, unable to get into her house.
8/17/2024
Debbie L. VERIFIED CUSTOMER
It took a while for the service rep to return my phone call in order to schedule my appointment (I couldn’t schedule it via the person who schedules appointments because what parts needed to be ordered weren’t documented in my record. If it was documented, the scheduling process could be streamlined.) Even though I scheduled a couple of weeks in advance, all needed parts hadn’t come in so had to leave my car overnight.