Chanell Lofton is professional and goes above and beyond to deliver exceptional customer service!!!!!
5/14/2025
Susan O. VERIFIED CUSTOMER
Service was great
5/13/2025
Robert B. VERIFIED CUSTOMER
David did an outstanding job as always !!
5/13/2025
Laurie F. VERIFIED CUSTOMER
Happy with the service and quick delivery. Always happy with the staff, so helpful.
5/13/2025
Azeem A. VERIFIED CUSTOMER
My car was nice and smooth and I just came here to oil change but the mechanic told me your spark plug is need to change. I said OK but he couldn’t change properly. now my car is checking very bad. The second day I scheduled back and came again, but they failed to fix it. It still shaking so I park over there in your area and give the key to your service man.
5/13/2025
Motaz E. VERIFIED CUSTOMER
Excellent
5/13/2025
Phinehas M. VERIFIED CUSTOMER
Chanel was great but overall the process is crazy time consuming
Dropping the vehicle off at 8 and didn't leave till around 1230
No cabin air filter in stock for the supra and I had to ask them to make sure if the air filter got replaced or not and they said oops sorry it had to be ordered
5/12/2025
Joseph D. VERIFIED CUSTOMER
Service manager Rich agreed to replace the oil filter house as I requested because it was tightened way over torque spec at my last service at Faulkner. When the service was complete David told me they had not replaced the oil filter housing because it was not damaged. But that was not what was agreed to. There could be latent damage due to over tightening that might not become evident until later. Tech that serviced the can noted the housing was over tightened. The oil drain bolt was also over tightened. This all points that tech (at the time) was not using proper tools
5/11/2025
Vyacheslav N. VERIFIED CUSTOMER
Professional
5/11/2025
Denisse F. VERIFIED CUSTOMER
David is always nice and very helpful
5/11/2025
Clinton S. VERIFIED CUSTOMER
As always, everything and everyone was great. Always an efficient and pleasant experience.
5/10/2025
Holly B. VERIFIED CUSTOMER
Excellent customer service.
5/10/2025
Vincent F. VERIFIED CUSTOMER
Chris was very professional Took time to go over maintenance results with me ! Asked if I had any questions n answered them! I was very satisfied! Thank You!
5/10/2025
Merlin J. VERIFIED CUSTOMER
Not satisfied
5/9/2025
Jason C. VERIFIED CUSTOMER
I have the wheel package, but we disappointed that I was not eligible for a rental car when my wheel was damaged. Dave was great, but only following company protocol, which was disappointing.
5/9/2025
Iris O. VERIFIED CUSTOMER
100%for service
5/9/2025
Linda F. VERIFIED CUSTOMER
I discovered no coordination between my sales person, Eric, who arranged the date, and the service department for my day of arrival. I was treated rudely by Rich the service manger the day of arrival telling me I wasn’t supposed to be there even though I had spoken with him several days before. I had requested a large suv as a loner because I had been hit in a head on accident iwhile I was drivingTahoe and was afraid of smaller cars. I was told on the phone that they would try. Upon arrival I was offered a smaller vehicle and refused it recounting the previous conversation. I was taken to Enterprise for an Outlander. Rich acted disgusted through the entire process. When I went to pick up my supposedly fixed car, I noticed the trim on the fixed fender was obviously separated from the fender. It required my sitting in the body shop for an hour and half while that was corrected. My question is why didn’t the body shop notice this mistake if I could?
Faulkner was so pleasant when I bought the car…but offered a horrible experience when they were fixing a problem that they offered to correct when I purchased the car.
5/9/2025
Suzanne O. VERIFIED CUSTOMER
Faulkner Toyota always takes good care of me & my 2019 RAV4.
Great customer service from the moment you drive in.
Thank you all.
5/9/2025
Virginia H. VERIFIED CUSTOMER
CHANELL IS VERY FRIENDLY AND HELPFUL. SHE KEPT ME INFORMED ABOUT THE STATUS OF MY CAR. SHE GOES ABOVE AND BEYOND HER DUTIED. THANK YOU !