Shannon is professional and knowledgeable of the Toyota product p
9/27/2023
Joseph M. VERIFIED CUSTOMER
When navigation speaks the voice crackles as if the speakers are blown, yet the radio plays fine. This was described in detail the last time I was in for it to be looked at. I tried to call service back twice and didn’t get through, I left a message to return my call, my salesman Alan said they were supposed to call me back to discuss a remedy, I’ve yet to have the courtesy of a return call.
9/27/2023
Thanhvan T. VERIFIED CUSTOMER
I waited approximately 1.5 hour for my car to be done. It was in for an oil change. He came in to update me twice. The first update was an error that he made. Second update was to tell me that my car was done. I then asked if I needed to go to the cashiers desk to pay and he said no and that he’ll be back in to tell me other things about my car and will walk me up to the cashier desk afterwards. 20 minutes goes by and no word. I walked up to the cashier desk and told them how Chris said my car was done and that he said he would be back in and that he didn’t. Cashier went out to locate my car and told me it was parked in spot 4 and gave me the paperwork and rung me up. I don’t like the experience here at all. He could’ve wasted more of my time. Will not be coming back.
9/27/2023
Mary S. VERIFIED CUSTOMER
There was a miscommunications problem yesterdaywith the shuttle service.
9/27/2023
Daisy C. VERIFIED CUSTOMER
I appreciate that I purchased the extended warranty when I purchased my car and very thankful that the separate issues that have come up in the last few weeks are covered under the warranty. Toyota Faulkner and the staff have been very kind and accommodating to make sure they provide me with good service and a loaner while working on my car. But, I am concerned that my car has had so many issues back to back with it being a new car.
9/27/2023
Harry O. VERIFIED CUSTOMER
You did everything I asked! Thanks
9/26/2023
Hector A. VERIFIED CUSTOMER
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9/26/2023
Birute W. VERIFIED CUSTOMER
It’s all about service, courtesy, and being professional; Shannon embodies it all. We are very pleased with Faulkner Toyota’s service team, but most of all Shannon. Thank you!
9/26/2023
Ashley W. VERIFIED CUSTOMER
Blaise is the best!!!!!
9/26/2023
Nyle O. VERIFIED CUSTOMER
STOP SENDING SURVEYS
9/26/2023
John B. VERIFIED CUSTOMER
Great job
9/26/2023
Dennis M. VERIFIED CUSTOMER
Blaise was great!!
9/26/2023
Lois B. VERIFIED CUSTOMER
Shannon as always demonstrates professionalism, knowledge, and understanding when helping service customers. Please continue to train other service employees as well as you have trained Shannon.
9/26/2023
William L. VERIFIED CUSTOMER
Chris was very pleasant, explained what happened with my car (apparently an air filter was replaced in error but I was not charged for it), and the service was done in a timely manner
9/26/2023
Eileen Z. VERIFIED CUSTOMER
Well done
9/26/2023
Mykhaylo K. VERIFIED CUSTOMER
I appreciate your business and always satisfied with your service!
Thank you very much!