Staff was very helpful. Thank you. But some how the online appointment scheduler doesn’t seem to synchronize with the service departments scheduler. I recieved great communication with Francios, via the same text channel, but i wasn’t on the service schedule. No problem. But today i get a text saying I missed my appointment, followed with a thank you for bringing the car in for
10/6/2023
Louise M. VERIFIED CUSTOMER
Less texting more personal talking
10/6/2023
Rebecca B. VERIFIED CUSTOMER
I know using the text to update people is convenient but there needs to be someone available to answer the phone if someone calls the service dept. When I tried to call I got voicemail virtually every time. When I did get someone (Blaze), I was put on hold for Shannon and sat on hold for 20 minutes and hung up because no one picked the phone back up. Text is not always convenient. Just a thought.
10/6/2023
George P. VERIFIED CUSTOMER
The Venza is great! Thank you.
10/6/2023
Nicole K. VERIFIED CUSTOMER
Shannon was super helpful and really really nice. My wait time was great as well.
10/6/2023
Manuel C. VERIFIED CUSTOMER
The only I did not like that driver door was left dirty.
10/5/2023
Khadija H. VERIFIED CUSTOMER
1
10/5/2023
Vidhya H. VERIFIED CUSTOMER
You are overcharging people. I came there for the first time for simple reason and charged me over that other mechanics also confirmed. Also sale person said he will apply 15%and didn't do it atlast matter of fact didn't replace the brake pad and rotate hasn't been changed from my side.thats could be the reason. Very disappointed with the cost.also wait time is too much.
10/5/2023
Awilda G. VERIFIED CUSTOMER
Thank U for the service That Toyota give me very well
Thank U Shannon for the good service to always help me
10/5/2023
Denice E. VERIFIED CUSTOMER
François and staff were excellent
10/5/2023
William C. VERIFIED CUSTOMER
Thanks again for great service
10/4/2023
Joy T. VERIFIED CUSTOMER
Thank you for your excellent and courteous service.
Wonderful TEAM.
10/4/2023
Christine M. VERIFIED CUSTOMER
Great Service. Easy process
10/4/2023
Dorothy H. VERIFIED CUSTOMER
Ok
10/4/2023
James S. VERIFIED CUSTOMER
Blaise was excellent. He listened to my problem carefully and took the time to give me options for repairs. Once I decided to hold off on repairing my vehicle, he gave me a quote for future work. I would highly recommend him to any future customers.
10/4/2023
Tomas L. VERIFIED CUSTOMER
Blaise was very professional and friendly. He went over thing that my car needed. He give estimates time when my car will be ready. He keep me updated of all thing going on my car.