I made an appt to have the 10,000 mile service and State Inspection done . I was told by the service rep that it would be in “an hour and a half or less”, so I waited for my car. It took 2 1/2 hours to perform the service.
The next day I had to adjust the air pressure in my tires and found out that they didn’t reset the TPMS sensors when my tires were rotated.
I called the service dept and left a message for someone to call me to help me out with this.
It’s been 2 days and no one has called me back.
I’ve since figured out how to reset the TPMS myself.
3/1/2024
Christopher G. VERIFIED CUSTOMER
Everything good
3/1/2024
Fred P. VERIFIED CUSTOMER
Well done
2/29/2024
Andrea M. VERIFIED CUSTOMER
Chris was very nice professional. The person that made my appointment put me on the wrong day. So when I pulled in he said that they would take me anyway . I was absolutely certain yesterday was my appointment because it was my day off
2/29/2024
Robin T. VERIFIED CUSTOMER
Rich and everyone at Faulkner Toyota provided excellent customer service!!! I could not ask for a better experience
2/29/2024
Cheryl D. VERIFIED CUSTOMER
Chanell Lofton provided exceptional service. It was a pleasure having her service me. She was very clear with everything that she explained in a professional and pleasant manner. Great job!
2/29/2024
Gerard N. VERIFIED CUSTOMER
Very organized and updates by text were very helpful!
2/28/2024
Thankamoni J. VERIFIED CUSTOMER
Yes
2/28/2024
Fred F. VERIFIED CUSTOMER
Shannon was professional and helpful. Staff was also great. Repair work was quick and fixed properly.
Thank you
Fred
2/28/2024
Zhanna S. VERIFIED CUSTOMER
Thank you very much, the service is excellent.
2/28/2024
Jean M. VERIFIED CUSTOMER
Very professional, polite and goes the extra mile in customer satisfaction!!
2/28/2024
Narima S. VERIFIED CUSTOMER
Thank you very much everything was good and comfortable
2/28/2024
Steven M. VERIFIED CUSTOMER
Above and Beyond!! The service team is the most consistent out there!! For the past 6 years they have serviced my Tundra and they never dissapoint. The level of communication, attention to detail, quality, punctuality and service is above and beyond every expectation I had. Service Manager (Rich), Service Advisor (Shannon) are professional on every level and should be recognized for the level of service and professionalism they provide each and every single time. The quality and level of service is outstanding! Great job!
2/28/2024
Joann W. VERIFIED CUSTOMER
Appreciated the no pressure advice. Mr. Klenk was knowledgeable, patient, and friendly. Service was performed in a timely manner. Will continue using dealership for future service.
2/27/2024
Jon S. VERIFIED CUSTOMER
Nice work
2/27/2024
Greg B. VERIFIED CUSTOMER
The only issue was waiting 2 hours to get completed
2/27/2024
Eileen A. VERIFIED CUSTOMER
Very satisfied with the service
2/27/2024
David T. VERIFIED CUSTOMER
She was very nice and helpful need more people like her