Jesse is a very good service adviser . He is the best !! Very knowledgeable of the service.
11/6/2025
Michael L. VERIFIED CUSTOMER
Was not satisfied at all. I brought my car in 3 times because of the same scratching sound coming from the front wheels. A issue that only started after getting my brakes, rotors and rotations done by you guys. The first visit, they completely ignored the issue, claimed they didn’t hear it, so it was never fixed. But I heard it the moment I drove off the lot. The second time, after driving with a tech, they heard it and claimed it was the brake dust cover causing the issue. They claimed they fixed it but I drove off and heard the noise. This last time I brought it in again for the same issue, they claimed to fix it but the moment I drove off, I heard the noise. Even Hector heard the noise. I’ve lost complete faith in this Lexus dealership. The service techs appear to be nice but the work is crap. My 10yr old car never had any issues, but the moment I brought it in for a service, I started having issue after issue.
11/5/2025
Cameron B. VERIFIED CUSTOMER
Jessie was very helpful! Answered all our questions and was very quick with everything! He’s the best!
11/5/2025
Shahrzad B. VERIFIED CUSTOMER
Jessie was a great service advisor, I will like to go to him for my next service, for sure!
11/5/2025
Margaret E. VERIFIED CUSTOMER
Service advisor was great!
11/5/2025
Arnaldo A. VERIFIED CUSTOMER
Fast, convenient and informative.
11/5/2025
Janet S. VERIFIED CUSTOMER
This was my first service at Lexus. It seemed to take a long time for the service performed ( installing 2 new front tires).
When I inquired about how much longer the car would be, I was told by two different employees the car was being washed. When the car was brought up front I saw a few drops of water on it. The employee who got out of the car did not put down protective plastic on the seat or the floor mat. As I drove away I thought the window seemed the same as when I arrived. When I got home I realized the car had not been washed.
It was my first visit so I wasn't expecting the car wash. But upon reading follow up communication from Keyes Lexus I see that is supposed to be standard practice.
11/3/2025
Alice N. VERIFIED CUSTOMER
Thank you very much for everything
11/3/2025
Alice P. VERIFIED CUSTOMER
Well done
11/2/2025
Gregary C. VERIFIED CUSTOMER
Great job
Jesse was great
11/2/2025
Bea C. VERIFIED CUSTOMER
Excellent service and professional!
11/2/2025
Ruth V. VERIFIED CUSTOMER
Great customer service
11/2/2025
Jaime V. VERIFIED CUSTOMER
Hi I’m the wife of Jaime V
11/2/2025
Hayden S. VERIFIED CUSTOMER
2.5 hrs for an oil change and exterior only wash? Had an appointment at 2 and left around 4:40. Bit much.
11/2/2025
Ronnie M. VERIFIED CUSTOMER
Jesse C. Was amazing, he made the service visit very pleasant
11/2/2025
Trix A. VERIFIED CUSTOMER
Also, while I was reviewing the newly printed bill with tje cost dropping by $800, colon started processing the next customer while I was still inside his office reviewing the new bill. I felt like I was being rushed to leave and not to review the bill in detail.
Back brake replacement, resurfacing the rotor was never mentioned by Colon.
11/1/2025
Brian L. VERIFIED CUSTOMER
We were impressed with Jesse’s customer service approach in addressing our concerns-he definitely went the “extra mile” to make sure that we were satisfied and that our vehicle was repaired in a timely manner.
11/1/2025
Ryan D. VERIFIED CUSTOMER
100.00% satisfied with Jesse Colon’s service today. Very knowledgable, professional, friendly, polite, courteous, realistic, kind, attentive, and pleasant on approach. Felt he went above and beyond with the service he rendered today for us. He really has a good personality to top it all off. He earned my trust the first time. Happy customer here. Thank you Jesse!