Coordinated replacement key fob well. Further provided service contract information.
10/9/2024
Joseph Wayne. VERIFIED CUSTOMER
Your representative David Ventura was kind, friendly, and professional. Thanks for the excellent service.
10/9/2024
Amie S. VERIFIED CUSTOMER
Bryan is always amazing!
10/9/2024
Yuri I. VERIFIED CUSTOMER
Great job! Completely satisfied !
10/9/2024
Rosalinda L. VERIFIED CUSTOMER
Always satisfied . Good service! Mr Edward is very professional and helpful. Edward was kind enough to help me even though this was a last minute appointment. Very much appreciated ????
10/8/2024
Melissa M. VERIFIED CUSTOMER
Scott Melville is a gem of a human being. He went above and beyond to help me. It was my first experience with the service department of Lexus. And he is one of the reasons I will stay happy.
10/7/2024
Elissa H. VERIFIED CUSTOMER
Scott is great!
10/7/2024
Soo Young. VERIFIED CUSTOMER
Completely satisfied above and beyond!
Thank you Scott.
Chris Kim
10/7/2024
Kenneth S. VERIFIED CUSTOMER
Bryan is an exceptional service advisor. He explains the probable causes even prior to the diagnosis to start me thinking. He is VERY customer oriented and keeps me informed of progress. I have developed a high degree of trust in Bryan and is one reason to stay with Lexus. I hope the acquisition does not affect the servicing excellence
Kenneth S
10/6/2024
Janice F. VERIFIED CUSTOMER
David has provided excellent customer service beginning with my first visit at Lexus Valencia. He is always welcoming and attentive. I appreciate this becaus in my first visit two older service reps. saw me before David did, but didn't really "see" me. They didn't acknowledge me or ask if they could help me. At that time, I thought, Lexus Santa Monica is a longer drive from my home, but I know they are welcoming. After that thought, David walked out and greeted me. He is the reason why I continue to return to Lexus Valencia. The older reps. can learn from David when it comes to providing great customer service.
10/6/2024
Mason Electric. VERIFIED CUSTOMER
Scott really did an outstanding job. He made sure to address all of my vehicles concerns. Totally profesional service, Lexus of Valencia always does a great job! Thank you Scott for the attention to detail and your help to get my vehicle running great again.
10/6/2024
Ma V. VERIFIED CUSTOMER
David was nice and helped me a lot with my questions. He is an asset to your company
10/6/2024
Nick I. VERIFIED CUSTOMER
David is a great tech and is always looking out for his customers.
Make sure you keep him around for along time to come he is just an awesome guy .
10/6/2024
Akila B. VERIFIED CUSTOMER
Great timely customer service
10/5/2024
Tommy C. VERIFIED CUSTOMER
The construction is making everything so inconvenient, but the adviser Edward Simeon is still the best!
10/5/2024
Jaqueline M. VERIFIED CUSTOMER
Bryan is an amazing rep to go to. She is always so friendly and so knowledgeable. He is the only advisor that I will go to.
10/5/2024
John A. VERIFIED CUSTOMER
David was thorough and thoughtful! Lucky to have him as a member of your team…
10/5/2024
Gail E. VERIFIED CUSTOMER
You are welcome
10/5/2024
Mark E. VERIFIED CUSTOMER
Bryan has always been my service advisor of choice. As he does an outstanding customer service and that’s why I keep coming back.