Oil was spilled all over the top of the engine and no attempt to clean it off!
Thayer forgot to run it through the car wash, I had to remind them.
8/2/2023
Sharon R. VERIFIED CUSTOMER
I thought my car was still under the extended warranty because I purchased the extended warranty on top of the regular warranty
8/2/2023
Morgan C. VERIFIED CUSTOMER
Unless I misunderstood they said the vehicle would be done by 3 o’clock. I sent a text at 3:30 which they responded it was ready. Not sure if there was a miscommunication on my part.
8/2/2023
Kevin G. VERIFIED CUSTOMER
Ben provided a nice explanation of my vehicle’s maintenance notice relative to tire rotation and oil changes. Thank you!
8/2/2023
Teddy S. VERIFIED CUSTOMER
All good!
8/2/2023
Riley M. VERIFIED CUSTOMER
Richard has nice hair
8/2/2023
Laura K. VERIFIED CUSTOMER
The BEST service ever!
I have total trust in these people and their skills.
8/2/2023
Tracy L. VERIFIED CUSTOMER
Very disappointed and no longer trust the service department. The “Found Issues” list is not accurate. Just a revenue generator for Carlson Toyota.
BTW: Check out the Toyota bulletin on Water Pump Leak Inspection and Diagnostic Tips!
Bye for good. Do NOT contact me.
8/2/2023
Alan R. VERIFIED CUSTOMER
Said they would have it done the next day, and then it wasn’t done until the following Monday. To be fair, they did offer a loaner but I declined.
8/1/2023
James M. VERIFIED CUSTOMER
He promised my van would be ready by 2:15 pm (appt at 1 pm for oil change and rotation only). Then at 2:15 pm I got the check in message. My van was ready at 2:45 pm. He said the papers weren't printed but since the check in was at 2:15 pm, I felt lied to.
8/1/2023
Asenath O. VERIFIED CUSTOMER
The service was fast. I was happy with the professional way they handled me. Thank you Carlson. Keep it up.
8/1/2023
Lorice B. VERIFIED CUSTOMER
Will do
8/1/2023
Kristopher K. VERIFIED CUSTOMER
Josh was awesome to work with.
8/1/2023
Sandra D. VERIFIED CUSTOMER
Well done
8/1/2023
Susan M. VERIFIED CUSTOMER
I took my brand new car in because the gas pump stops filling gas prematurely. I was told the service tech took the car to the gas station and filled it all the way up. When I picked up the car, the fuel gauge still read 2-3 notches below Full and distance to empty was 445 miles! If there was no issue, gauge would be just above F and distance to empty would be around 580 in a 14.5 gallon tank (I’m averaging near 40 miles per gallon, so clearly I am only able to get 10 gallons of gas in the tank). This appears to me to be the same issue that the 2019-2021 hybrid RAV4 had and I read online that the later models had been fixed, but apparently this is still an issue. Either that or the fill hose vent tube or breather hose needs to be checked and replaced, which was not checked during my appt. Does the person who filled up the tank understand how to read a fuel gauge, because the tank clearly did not fill up all the way.
8/1/2023
Timothy M. VERIFIED CUSTOMER
Very professional, and I was completely satisfied with the work done
8/1/2023
Freya W. VERIFIED CUSTOMER
The appointment took twice as long as quoted. However, the main issue is the end of the appointment. I received an inspection report at around 45 minutes before you closed. It said I have an urgent filter replacement, and a tire with a ruptured sidewall. I stood near the counter waiting for a resolution. I was then told to checkout. When I asked that person about it, he downplayed it. He then said, “If the tire was urgent they would have told you.”
I don’t understand how you all couldn’t have at least put on the spare. Why would I continue paying higher prices at the dealership, to get Pep Boys service level?
7/31/2023
Freya W. VERIFIED CUSTOMER
The appointment took twice as long as quoted. However, the main issue is the end of the appointment. I received an inspection report at around 45 minutes before you closed. It said I have an urgent filter replacement, and a tire with a ruptured sidewall. I stood near the counter waiting for a resolution. I was then told to checkout. When I asked that person about it, he downplayed it. He then said, “If the tire was urgent they would have told you.”
I don’t understand how you all couldn’t have at least put on the spare. Why would I continue paying higher prices at the dealership, to get Pep Boys service level?
7/31/2023
Theresa O. VERIFIED CUSTOMER
I will not ever buy another Toyota again,my Avalon has rust coming threw in a few different places it is a 2019 not even 5 years old . I have 36,000 miles on my car it should look brand new every body says it’s Bull **** that you guys don’t fix it I brought it in a year ago when it started rusting out. Never have heard of a car rusting out in 4 years. I bought a 5tear warranty that I thought covers everything to do with the car to be covered from front to back. Now just bought another service coverage . Thank you Theresa O