Don’t really want to talk about it, but I wish you had told me that Toyota should cover the problem with the inverter. Also, communication was insufficient, especially early on. Was some question about getting a rental even after I said I needed a car while it was out. It took 10 days before I had my car back. Overall, a **** experience. Thanks for fixing the car though. It works well now
8/4/2023
Rome S. VERIFIED CUSTOMER
Very pleased with Cristian and Carlson Toyota
8/3/2023
Vickie F. VERIFIED CUSTOMER
N/A
8/3/2023
Dan P. VERIFIED CUSTOMER
We pay a premium for our oil change so we can get great personal service. I do not like how we are just messaged the results. Mine were never texted, and when the checkpoint list was printed for me, there were some concerns that needed explanation. Also, the tire treads on the inspection were numerically listed as critical but it was checked green. Good thing I caught it later on my own. That could have led to a blow out. I feel like the service people are spread thin, thus now allowed to go over items more closely. Poor customer service.
8/3/2023
Emma F. VERIFIED CUSTOMER
They appeared a little short staffed the day I came and had to wait 10 minutes in the humidity instead of the air conditioning. Not sure why we had to what with our cars instead of the checkin desk. That was new. Ordinarily that would be tolerable but I’ve recently had surgery and the air quality wasn’t as good. Granted I didn’t speak up. This is a general comment and doesn’t reflect the service from the provider who checked me in.
8/3/2023
Molly L. VERIFIED CUSTOMER
All was great! And fast!!
8/3/2023
Ruth R. VERIFIED CUSTOMER
Vary good
8/3/2023
Ari Juhani. VERIFIED CUSTOMER
I came there to get an additional oil change as part of the 5000 mile check up. It wasn’t performed even if a sticker and everything was placed on the windshield. The charge was voided after I followed up on it, and blame was put on the mechanics not noticing the task. I don’t have full confidence that this was not intentional because it is questionable if the oil change is really needed and most people would have never noticed this.
8/3/2023
Amy B. VERIFIED CUSTOMER
Very courteous and professional
8/3/2023
Helen M. VERIFIED CUSTOMER
Christian was very polite. No issues.
My comments:
The automated scheduling is so tacky. What happened to speaking with a live person? Hire someone with public relations skills! AI makes it appear that your dealership is not friendly or welcoming.
Someone went into my glove box. I noticed fingerprints on the outside of the box handle. Then found a notebook that I seldom use on the floor of the passenger seat. There was no reason to look in the glove box for just an oil change that I can think of. I haven’t missed any items. Just not happy about the situation. Plus no floor paper put down. The steering wheel was dirty with grease.
What happened to personal service of bringing your vehicle back to you? You are given the keys and sent out to find your vehicle. Tacky.
8/2/2023
Robert D. VERIFIED CUSTOMER
Ben helped answer all of our questions
8/2/2023
Karen M. VERIFIED CUSTOMER
not happy
8/2/2023
Stephen B. VERIFIED CUSTOMER
Scott gas always done a great job communicating and managing service for us!
8/2/2023
Earl B. VERIFIED CUSTOMER
Link to download inspection report does not work.
8/2/2023
Linda B. VERIFIED CUSTOMER
Josh was very attentive and kept me updated throughout my appointment. The appointment ran longer than expected so he offered to shuttle me over to Kohls where I could do some shopping. I feel he went above and beyond with his genuine courtesy.
8/2/2023
Brett V. VERIFIED CUSTOMER
Great team!
8/2/2023
Gary B. VERIFIED CUSTOMER
Very fast today
8/2/2023
William K. VERIFIED CUSTOMER
Always quality service on a quality vehicle! Never disappointed!