Craig was very professional and kept me informed by phone.
8/11/2023
The Albert. VERIFIED CUSTOMER
I was not told or aware of the pulse fee not being a law mandatory otherwise I would not have agreed to pay for it-
8/11/2023
Daniel M. VERIFIED CUSTOMER
You guys are awesome to deal with! Thanks!!!
8/11/2023
Melodie H. VERIFIED CUSTOMER
Appointment at 3pm. Was told 45 minutes. Was told they would call or come in and find me when done. Instead texted with an additional needed service. I didnt see the text right away. It ended up being an hour and 40 minutes appointment. Tech should have called and asked about the cabin air filter, rather than texting. Would have saved a lot of time.
8/11/2023
Michelle E. VERIFIED CUSTOMER
Keith was extremely KIND, helpful and he listened to everything I said.
He deserves a raise!
8/10/2023
Nick P. VERIFIED CUSTOMER
Craig was outstanding! Very professional n kept me informed on the progress of the vehicle
8/10/2023
Mary D. VERIFIED CUSTOMER
Meeting Christian was good, but new system needs work. What was wrong with going to the counter to pay?.
Looks like you are going out of business.
DO NOT call us. Well call you.
8/10/2023
Micah R. VERIFIED CUSTOMER
Quick and sufficient.
8/10/2023
David T. VERIFIED CUSTOMER
Christian was excellent... I was expecting a report of the results of the 15K checkup. I may have received it as a text? Also, I have a "broken" hub cap that one of the initial guys said would be checked out - I didn't hear anything later. Very minor issues. Thank you!
8/10/2023
Jill B. VERIFIED CUSTOMER
The AI system did not know what to do. Then when my car was there I had to call and check on my vehicle after three hours past my appointment. Only to find out that they couldn't do anything. Then I got my car towed back to my home and they brought it back on a flatbed. That cost me $200 and they took it on a normal tow to Carlson.
8/10/2023
David G. VERIFIED CUSTOMER
My appt got screwed up to later in the morning and I arrived at $8am for when the appt actually was. The Toyota guys got me in for a tire rotation and did an outstanding job….a top notch effort by the guys at Carlson Toyota in Coon rapids…????????
8/10/2023
Paul R. VERIFIED CUSTOMER
Have had issues on previous visits. This one went well.
8/10/2023
Jan M. VERIFIED CUSTOMER
I would give Christian a 5 out of 5 stars. The service was great!!! He got me in quickly and sent texts and informed me while work was being done.
8/10/2023
Mary K. VERIFIED CUSTOMER
Does this take the place of postcard? I’m grateful to have gotten a ride to St. Stephen‘s after I dropped my car off. I was very grateful to get a ride from my home to Carlson to pick up my vehicle. Will was a very engaging and joyful young man. I’m sure he’s gonna go far. And Craig yes exceeded my expectations when I had forgotten one little important detail. But he had taken care of a completely.
8/10/2023
Beverly K. VERIFIED CUSTOMER
Service was excellent once I was at the dealership. The problem I had was making an appointment.
Someone at the dealership took my name and number and said someone would contact me shortly. Nobody did. I then tried going on line to make an appointment and the person on the other side said she would have someone contact me shortly. That too didn’t happen. The next day I thought I’d try the dealership once again and did reach a person to make an appointment.
8/10/2023
Mike X. VERIFIED CUSTOMER
Joshua was professional and communicated clearly. He answered any and all questions that I had about the service and give good recommendations on what I would need to get done next. He did an amazing job.
8/10/2023
Cheryl W. VERIFIED CUSTOMER
Scott answered my questions about my needed maintenance and gave me updates of procedures and when my vehicle would be ready. Toyota you do not need to have your employees send out surveys. If a client is unhappy they will tell you at the building, make a phone call or email. Toyota you should just appreciate that your employees come to work regularly and help you make a profit.
8/10/2023
Ruth J. VERIFIED CUSTOMER
Thanks!
8/10/2023
Abdulnasir A. VERIFIED CUSTOMER
Excellent
8/10/2023
Tom S. VERIFIED CUSTOMER
Yes very satisfied with Christian attention to detail .
Thanks Christian