The service rep at Carlson Toyota was wonderful, and went above and beyond to help me with service information.
12/1/2023
Kurt C. VERIFIED CUSTOMER
A+
12/1/2023
Joey F. VERIFIED CUSTOMER
Very courteous and prompt.
12/1/2023
Doug B. VERIFIED CUSTOMER
Good guy. Courteous and helpful.
12/1/2023
Charles H. VERIFIED CUSTOMER
Great service!
12/1/2023
Suzan Demorlis. VERIFIED CUSTOMER
Scott is the best. I have bought Toyotas ( last one was a Lexus RX 350).
since 1998 and have always serviced my cars at Carlson Toyota. due to Scott. I first me him in 1998 when I bought my first Toyota. I totally trust him with my cars. He will tell me whether I need to fix something right away or if I can wait.
I always request him when I bring my car in.. He is truly an asset to Carlson Toyota!!!!!!
12/1/2023
Wendy W. VERIFIED CUSTOMER
Will was awesome!
11/30/2023
Susan B. VERIFIED CUSTOMER
Great service manager,; enjoyed talking to new car manager; and chasers were very friendly.
11/30/2023
Vina P. VERIFIED CUSTOMER
The staff are very nice and respectful . Well informative in giving me the updates about my car . Overall I'm satisfied with the whole experience ! Thank you Toyota !
11/30/2023
Ken N. VERIFIED CUSTOMER
Awesome as always
11/30/2023
Acheaf E. VERIFIED CUSTOMER
Thanks for the service
11/30/2023
Pamela F. VERIFIED CUSTOMER
Courteous and helpful technicians, cashier, staff!
11/30/2023
Justin D. VERIFIED CUSTOMER
Couldn’t get a hold of anyone all day
11/30/2023
Marlene J. VERIFIED CUSTOMER
Very kind and professional ????
11/29/2023
Sharon P. VERIFIED CUSTOMER
New digital system is good.
11/29/2023
Cindy K. VERIFIED CUSTOMER
Answered all my questions and good listener. Did a great job.
11/29/2023
Marc N. VERIFIED CUSTOMER
I called in and made an appointment. I had two issues I was looking to remedy. 1. The anti collision icon kept coming on and was very intermittent. Very annoying. 2. The left read tire kept loosing air. I was told it would be about an hour to an hour and a half. That was all I asked to have checked out, just those two items. 3 hours later I was told the car was completed and I could take it home. Along the was I was told in “just a few minutes” it’ll be ready to go. After 45 minute more of waiting I finally was able to take the car and go home. Neither of the problems were fixed. And I agreed to reschedule another appointment to resolve some of the problems. Then I paid $100. To cover the cost of diagnosis with nothing resolved. I don’t mind paying for diagnostics if the problems are resolved. But I left not really having anything resolved. I do have a list of diagnostic results that need to be addressed, but I didn’t come wanting an entire list of future problems to resolve, I just wanted the two issues addressed. So I waited patiently for 3 hours and left with nothing “for sure” solving the problems. I was thankful I didn’t get charged for 3 hours of diagnosis.
11/29/2023
Michael M. VERIFIED CUSTOMER
Good work fair pricing
11/29/2023
Michael M. VERIFIED CUSTOMER
My oil change appointment was at 12:30 pm. I arrived 10 minutes early. It took 1.5 hours before it went into service for the oil change. It took a combined two hours from the time I drove in to the time I left. The people are great at Carlson but scheduling for simple work needs improvement.
11/29/2023
Daniel F. VERIFIED CUSTOMER
Your service dept (Craig) we’re outstanding! I have been waiting since May for the second key to my Toyota crown. After calling twice, I was instructed to wait until I received a letter telling me to bring my car in to get the new key fob. I received it, I called your dealership and made an appointment, and brought my car in only to find out that there was no inventory or stock of this particular key.I live 44 miles one way from your dealership, but fortunately I had other errands so I made the best of the situation.