Carlson Toyota Auto Repair Service

So friendly and nice!

When I got home tonight I realized that the SmartPath MPV attached to my receipt wasn’t for my vehicle. It was for a Toyota Tundra. Am I able to get the correct MPVI?

Thorough and pleasant.

Jeremy was great, appreciated his help and insight

First class service, as always?

I don't think a video is necessary, and it's most definitely a waste of time for the technician.

Service was on time and fast...a smile goes a long way...????????????

Annika was wonderful! She did such an awesome job in informing me along the way along with the technician that worked on our car.

She was awesome

Annika was very good at explaining everything and took care of everything.

Great job, no complaints.

They did a great job on my vehicle.

Just a great dealership thanks

My car was there for over a week with no answers. I had to call everytime to get updates because no one called me. One day after getting my car back it stalled on the road again. It is now at a different shop. The break lights were flickering on and off according to the person following behind me. One day is all it took for me to see a problem with it again. 1. And they had it for a week and a half and didn't find anything?

N

I was told it was a 2hr appointment and it ended up being a 4.5 hr appointment. And they didn’t even was the car.

I brought my Tacoma in for a recall inspection/ they checked it out , it was fine. Almost immediately after drove it , I noticed a strong pull to the right , so I called , made a appointment, came to that appointment today, upon dropping off my truck , told her the issue I was having and stated “ you guys may have knocked it off alignment while checking the recall “ also another tech was there trying to sell me tires and I said to them both I do not have the money for any tires and that what ever needs to be fixed , if it’s not covered by my warranty, NOT TO FIX ANYTHING BECAUSE I HAVE NO MONEY AT THE MOMENT / after 2 1/2 hours I sat there, nobody came to inform me anything , I received a text saying my truck was ready , I got up to the counter and they handed me a bill for 139$ saying that they did the alignment/ stating it was the front that needed alignment/ I was VERY vocal about this , was brought to a service manager who stated even if I have a warranty , there is a 180$ diagnostics check fee / the bill was only for 139 so this made no sense , for one THIS HAD TO HAVE BEEN FROM THEM CHECKING THE RECALL SOMEHOW CUZ IT HAPPENED IMMEDIATELY AFTER, SO I SHOULDNT HAVE HAD TO PAY FOR YOUR ERROR , and that being said , I EVEN TOLD THE TECHNICIANS WHO FIRST ACCEPTED MY TRUCK TO NOT FIX ANYTHING IF ITS NOT COVERD AND OOOOON TOP OF ALL THAT / IT PULLS TO THE RIGHT EVEN MORE SO THEY DIDNT EVEN FIX IT THE PROBLEM IM VERY DISSATISFIED AND I WILL BE CALLING TOMARROW MORNING I WILL NEVER COME TO YOUR DEALERSHIP FOR ANYTHING AND ANYBODY THAT ASK ME ABOUT YOUR DEALERSHIP I WILL TELL THEM THE SAME !

I asked for a complimentary car wash and did not receive it.

Annika is wonderful! Very professional and kind. She is also very knowledgeable. I enjoyed working with her very much!

Great Service and Quick!