Great customer service. Gave updates and was helpful.
1/16/2025
Mary H. VERIFIED CUSTOMER
I'm not sure what happened today, but after waiting almost 2:hours I had to inquire on the status of my vehicle. I was told that my agent was wanting for the inspection report. When I told him how long I had been wanting he checked the computer and informed me a tire sensor needed to be replaced. It was about a 40 minute repair that was then started. I arrived for my appointment promptly at 12:15 and finally paid my bill after almost 3 hours later. I was also told the technician suggested an brake fluid flush. I had him look at my account, which showed I had completed that service less than 10,000 miles previously, and certainly did not require it. I have always trusted Toyota with the service of my vehicle, but today was a very frustrating experience.
1/16/2025
Morris D. VERIFIED CUSTOMER
Yes, when the next survey comes, I will be glad to complete it.
1/16/2025
Fari S. VERIFIED CUSTOMER
You guys are awesome and James is such an asset. I did leave a review on Google. Thank you so much.
1/16/2025
Favio S. VERIFIED CUSTOMER
Service and people are top notch. Nicholas was very easy to work with.
1/16/2025
Steven H. VERIFIED CUSTOMER
The recall plan for repairs is vague.. Parts are on order but no indication as to repair date. I understand a recall process and logistics. Better planning for parts would assist your customers. Personnel have been great to deal with. Thanks
1/16/2025
Mary J. VERIFIED CUSTOMER
Prompt and courteous. Work completed in a timely manner.
It was unexpected to find out that there was a water pump failure that wasn’t recognized when brought in for inspection and oil change less than a month ago.
1/15/2025
Carol K. VERIFIED CUSTOMER
I appreciate the prompt service.
Nick was a great representative - thank you
1/15/2025
Adam N. VERIFIED CUSTOMER
Nick personally oversaw the repairs on my Lexus and so far I am very happy with the results.
1/15/2025
Christy E. VERIFIED CUSTOMER
Efficient and kind.
1/15/2025
Daniel Z. VERIFIED CUSTOMER
Very timely and courteous
1/15/2025
Dylan G. VERIFIED CUSTOMER
Loved the service!
1/15/2025
Makbula F. VERIFIED CUSTOMER
After 2 hours of waiting, they tell me I have to change my battery to do the inspection.
1/15/2025
Pricea Y. VERIFIED CUSTOMER
Nic was very helpful and nice.. very great team to get me in and out as soon. Thanks
1/15/2025
Danielle W. VERIFIED CUSTOMER
Nick was great. He was able to get a battery replaced the same day.
1/15/2025
Deborah G. VERIFIED CUSTOMER
Thank you for looking into the problem with my car and care repairing it
1/15/2025
Brendan K. VERIFIED CUSTOMER
Great effort in contacting me and answered all my questions
1/14/2025
Deb L. VERIFIED CUSTOMER
Very helpful communication. Thank you so much for keeping us safe! ????????
1/14/2025
John P. VERIFIED CUSTOMER
Thank you for everything you did for me: timely work
1/13/2025
Kathy S. VERIFIED CUSTOMER
Glad they could schedule in my brakes replacement at the last minute after inspection, on the same day that my oil change was done.