Jason pisses excellence is all I have to say. :)
Outstanding work today young man.
2/16/2025
Walter W. VERIFIED CUSTOMER
Neil was very helpful, professional and courteous in satisfying my car service needs the best way possible.
2/15/2025
Oksana M. VERIFIED CUSTOMER
Thank you Nick, for great service and warm greeting.
2/15/2025
Eric M. VERIFIED CUSTOMER
I took the 4runner in because of an alignment and clunking sound problem and the people in the service department went above and beyond to fix not only those issues but also identified issues with the shocks/struts. All covered thanks to it being gold certified. It feels like a new vehicle, now. I didn't realize how wonky it was until after feeling it post-repairs. Thank you.
2/15/2025
William W. VERIFIED CUSTOMER
When I drove my vehicle off the Toyota lot, the car made noises, some noises stopped, still having a screeching noise I hear( drivers side) , is there a time around 10:15am to have this looked at ASAP. It was not like this before.
2/15/2025
Tammy M. VERIFIED CUSTOMER
I scheduled ahead to have my drive side sun visor fixed(along with a transmission flush + oil change), right at check in I was asked what I was there for: when I said driver side visor repair (which had been previously suggested repair on same day as other services that I had declined)he’s like “Did they order the part for that?” My response was “Well I certainly hope so as that was why I scheduled the service! Was it necessary for me to preface my service request when scheduling to state: please order the appropriate part for this? So no, they didn’t have part. Ordered & in a week or so they’ll call me when in & I’ll have to schedule another appt to come back for a 10 minute install/repair. Not happy about this. Also this prescheduled appt was also for oil change & transmission flush, I waited 3 hours = excessively long wait time. Typically love Carlson Toyota, NOT TODAY.
2/15/2025
Ann H. VERIFIED CUSTOMER
He told me he had to order parts for my front passenger door to fix the lock and wanted me to leave my car but I couldn’t so he said he would order and call the next day when parts came in. When I drove away my door lock worked so I feel like he was just trying to get $450 out of me for somothey fixed. They also rotated my tires as it was due and did not reset my maintenance required warning.
2/15/2025
Carmen J. VERIFIED CUSTOMER
All good things
2/15/2025
Mandi S. VERIFIED CUSTOMER
Nick has great customer service skills
2/15/2025
Trevor B. VERIFIED CUSTOMER
Good and fast, easy to work with and no issues. They do the service and let you know what they see. Straight forward.
2/14/2025
Arun M. VERIFIED CUSTOMER
Always Great customer service
2/14/2025
Connie S. VERIFIED CUSTOMER
Very nice young man! Made a positive experience for me.
2/14/2025
Ahmed G. VERIFIED CUSTOMER
Friendly and great service!
Thank you!
2/14/2025
Leslie G. VERIFIED CUSTOMER
It’s a pleasure doing business at Carlson Toyota. Employees are friendly, knowledgeable and eager to help. Thanks so much!
2/14/2025
Christopher H. VERIFIED CUSTOMER
Scott appropriately set expectations and kept me informed during the process.
2/14/2025
Linda M. VERIFIED CUSTOMER
Nic was very pleasant and patient during my interaction and sought my input regarding my purpose of today’s visit. He thoroughly explained what would occur and sought out any questions that I may have. I felt that I was being heard.
2/14/2025
Jeff G. VERIFIED CUSTOMER
Great service
2/14/2025
Gayle S. VERIFIED CUSTOMER
Neil was very attentive, knowledgeable, and friendly. He is a shining star when it comes to customer service. Well done Neil and thank you for all your help and guidance.