Nick was very thorough in his explanations and very personable. The staff that I encountered was also very helpful and pleasant. Thanks.
2/21/2025
Cheryl R. VERIFIED CUSTOMER
In order to do the battery related recall I bought a battery from you. In order to do the recall you would have had to remove the battery. Why did you charge me for installation??? That really sours my use of the dealership
2/21/2025
Patricia B. VERIFIED CUSTOMER
I came without an appointment with a definite problem with my car. The person who checked me in - had my car fitted in with everything else going on and was able to correct my problem. They kept me informed and both he and the mechanic went out of there way to solve my issue.
Services was beyond extraordinary. Thank you.
2/21/2025
Bruce N. VERIFIED CUSTOMER
Very professional and accommodating. Nick did a great job. Thank you.
2/21/2025
Manny U. VERIFIED CUSTOMER
Quick and Friendly service. Answered all my questions and explained all my cars needs and my concerns efficiently. My first service there and will now be my service provider going forward. Thanks!!
-Manny
2/21/2025
Sloane K. VERIFIED CUSTOMER
Very welcoming, very informative! Excellent service all around
2/21/2025
Nancy K. VERIFIED CUSTOMER
I came in to see if they could detect if anything was drawing on the battery but couldn’t find anything. They ended up putting in a new valve on my front drivers side tire. He also gave me a quote on a new fuel pump to correct the gas gauge that is always on empty. The quote was for over $1,800 for a new pump and labor installing it. I went to my local tire shop and their quote for the same thing was $900. This fuel pump had a five year warranty. How could there be that much difference?
2/20/2025
Kent D. VERIFIED CUSTOMER
Did great and only did what I asked
2/20/2025
Kelissa J. VERIFIED CUSTOMER
Christopher has been THE best advisor I’ve had, he came and checked on me 4-5 times during the 2 hours I was waiting in the dealership, he made sure I knew about the free snacks and drinks in the lounge, and went above and beyond. I have already recommended him to the rest of my family and friends that use Carlson. He deserves a raise!!
2/20/2025
Dondi W. VERIFIED CUSTOMER
Was well pleased with the service and greeting we received upon arrival. The only issue we had during our time there was a computer problem. Our service rep kept me up to date and all work performed was satisfactory.
2/20/2025
Ameer I. VERIFIED CUSTOMER
When changing the oil, the oil filter broke. This is the first time this has happened to me because every time the service is good and every time I change the oil at Toyota.
2/20/2025
Charles E. VERIFIED CUSTOMER
The technician did a great job- I was very impressed after talking to Scott- I couldn’t be more pleased
2/20/2025
Steven S. VERIFIED CUSTOMER
Neil was top notch! Clearly communicated what was going on with my vehicle and finished up with the billing perfectly!
2/20/2025
Kristie T. VERIFIED CUSTOMER
Great job! Thank you for the inspections on my vehicle and replacing the batteries.
2/20/2025
Bruce T. VERIFIED CUSTOMER
Very happy with today’s service. Keep it up
2/20/2025
Christopher O. VERIFIED CUSTOMER
Nice guy ????????
2/20/2025
Jason L. VERIFIED CUSTOMER
After servicing our vehicle associate was busy and just handed over keys without an explanation of what was or wasn’t done. With the problem never being fixed. My wife had to come back in and ask why the remote start was still not working.
2/19/2025
Carol K. VERIFIED CUSTOMER
James & his mechanic that served my car went above & beyond to help me save money. Cudos to both
2/19/2025
Shelby T. VERIFIED CUSTOMER
He was very knowledgeable and answered all of my questions.