It is interesting that my truck is suddenly damaged (tailgate hitting bumper) when the spacing has been perfect for 2 years. The answer I received that it’s been that way for awhile doesn’t hold water as we’re in Minnesota and that bare metal would have rust which it doesn’t. It’s also curious that the walk around videos, which I asked for were no longer available. I saw the service advisor take the videos but they’re not available for my last two visits, which I’m confident would show the damage happened at the dealership. If I had to guess they jacked up the rear of my vehicle using the tow hitch or with a jack under the hitch and the bumper and the hitch share the same frame rail mounts which pushed the bumper up making the tailgate rub. Of course Carlson Toyota won’t own they caused the problem and don’t have the videos that would show the damage happened at the dealer.
3/27/2025
Adam B. VERIFIED CUSTOMER
Thank you for completing the recalls on the fuel pump and fixing the secondary problem that occurred with the service. 5 stars
3/27/2025
Jackie B. VERIFIED CUSTOMER
Nick did a great job handling my car repair. He was attentive and thorough
3/27/2025
Kristina Y. VERIFIED CUSTOMER
Neil is a great worker at Carlson Toyota, give him a raise!
3/27/2025
Michael B. VERIFIED CUSTOMER
Nick was excellent for the service I needed on my vehicle. Explained everything to me. Very informative and helpful. I had to stop back in because I had a tire inflation light on. He helped me again and explained everything to me. Excellent customer service.
3/27/2025
Denise J. VERIFIED CUSTOMER
great job!
3/27/2025
Koung H. VERIFIED CUSTOMER
I dropped my vehicle off on Monday 3/24 and wasn't able to pick it up until today Wednesday 3/26, all to be charged for an inspection and an oil change. All day Monday I was expecting a update on my vehicle and never got the call. Tuesday the afternoon i finally got the notice that my vehicle was ready for pickup. My frustration lies in the fact I had to scramble to find an alternative form of transportation to get to my job for those 2 days my vehicle was in the shop. I understand Mondays are busy, but there needs to be better communication between customers and the technicians.
3/27/2025
Gwien C. VERIFIED CUSTOMER
Thank you for your help Brandon. I look forward to hearing from you in the next couple weeks in reference to the parks you ordered for us
3/27/2025
Barbara B. VERIFIED CUSTOMER
He was kind.
3/27/2025
Michael W. VERIFIED CUSTOMER
Service was not completed as promised. I have called back twice leaving a voicemail the first time yesterday that Brandon stated he never received. I called back today and 11:40am and spoke with Brandon. He stated he would get back to me but I have not heard back.
3/27/2025
Keith F. VERIFIED CUSTOMER
Carlson Toyota is the BEST!
3/27/2025
Janet V. VERIFIED CUSTOMER
ALWAYS 100 percent satisfied with service at Carlson Toyota
3/27/2025
Kristin B. VERIFIED CUSTOMER
Would of been helpful to know how long the appointment was going to take. I brought it in for oil change ,tire rotation and recall for airbag. Took almost 4 hours waiting in showroom.
3/27/2025
Curt H. VERIFIED CUSTOMER
Great job and speedy. Thank You
3/27/2025
Karin A. VERIFIED CUSTOMER
Great service!
3/26/2025
Roger G. VERIFIED CUSTOMER
Nick was kind and informative. Kept me posted on my service order. Got me out of there in about an hour!
3/26/2025
Hans A. VERIFIED CUSTOMER
That is fine
3/26/2025
Mary W. VERIFIED CUSTOMER
Brandon did a great job answering all my questions! He was very helpful.
3/26/2025
Marvin J. VERIFIED CUSTOMER
Don't send survey. The service was excellent by everyone!!