Carlson Toyota Auto Repair Service

I like on time and even I can bring in Saturday. It’s really helping

Neil was fantastic! He let me know what was being done with my car from beginning to end. Very friendly and professional

My service advisor never explained to me why I needed to pay about $63 more than the service I received today actually costs. To compare with the identical service I got 9 months ago I now paid at least around $20 more for supplies, as I don't see how the rugs used as supplies could cost more than ten bucks, for it was always not more than that till today, when its price suddenly went up to $30.94, i.e. more than 3 times (FYI, for the same service 9 mo. ago I paid $0 for supplies), while my advisor never mentioned to me that the rugs you use now are made of some precious materials. 9 mo. ago the total time for diagnostics and labor (before the discount deal that I got from the manager) was 1.2 hrs. altogether, but today it was 1.5 altogether (1 hr. for diagnostics plus 0.5 hr. for the part replacement). As my advisor dismissed the idea that your technicians now work slower, that means I paid for more time that they actually spent for me. This is because today my total for diagnostics and labor was ($90 labor + $170 diagnostics) x 0.85 (due to Costco 15% discount) = $221. Now, if it were calculated the right way, i.e. using the total number of hours for diagnostics and labor that actually equals 1.2 hrs., then the total would be, ($175/hr. x 1.2 hrs.) x 0.85 (due to 15% Costco discount) = $178.5. Now, the difference between these two, $221 - $178.50, is $42.50 and, after $20 overpayment for supplies is added to it, my total amount of overpayment amounts to: $42.50 + $20 = $62.50.

1.5 hrs for a 5000 mile factory required service that was mainly a tire rotation was way to long

A young woman at the front desk (Liz?) was very helpful in connecting my phone to the car. She provided friendly, professional, efficient service. Clearly, she’s an asset to your team.

Enjoyed the experience!

Thanks for squeezing in my vehicle on Friday when the check engine light and check AWD warning came on suddenly on my drive home Thursday night. Thanks for making the necessary repairs.

Great service

Wow. I've been coming here since I bought my truck and routine service used to be amazing, but then fell off- Nick has totally restored my faith & expectation when I come here.

Carlson Toyota employees always provide friendly and professional service. Thanks to all of you.

Very nice and pleasant. Nice to deal with Neil. A+++++

Great job. Scott was great. He was very informative and helpful.

Great customer service!

No need to contact us about this. We have already shared our dissatisfaction about Carlson's failure to contact us about the status of our vehicle. Apologies from Scott, the service manager and many other employees we spoke with during the time our car was awaiting service. We expect the next service on our vehicle goes much better.

Friendly, did a good job.

Nicholas went above and beyond - greeting, handshake, info as requested. He even checked in with another customer just when he walked by him. He gave me simple instructions on what to do when my vehicle was ready. And for the first time ever at a car dealership, said that if the car wasn’t washed to let him know, and they would make sure to get it washed. The number of times I’ve been at dealers and they said they would, but never did is pretty high. Great experience today thanks to Nicholas.

Scott did an awesome job and I am always pleased when He is my Service Advisor. The best at keeping the customer updated in the status of the vehicle. Great Dealership

Pulled into the service garage and waited about 10 minnutes before someone came over to check me in. The last statement made at my check in was it would be about an hour to complete the service I was there for. However it was 3 and 1/2 hours before I got my car back. Thankfully I didn't have other plans for then day so the wait wasn't awful but I did want to be honest in my visit for today due to comments being made by waiting customers. I would have an issue with the long unexpected wait period if it repeatedly happened but for the years I have been coming to Carlson this is maybe they second time this has happened.

Great job

Good job