Aaron was an awesome guy! I’m very pleased with his customer service!
2/28/2025
Phillip F. VERIFIED CUSTOMER
Very personable staff, went out of his way to get my car taken care of.
2/28/2025
Sandra W. VERIFIED CUSTOMER
Friendly and courteous. Got our car in earlier then expected. Thank you
2/28/2025
**** N. VERIFIED CUSTOMER
Thanks so much, the customer care and treatment form the entire team was way beyond my expectations.
2/27/2025
Georges L. VERIFIED CUSTOMER
My Toyota advisor was pretty good and the service center forgot to give me the free car wash and I told him he willingly stop his lunch and went to take care of me. Please give him a promotion.
2/27/2025
Amy N. VERIFIED CUSTOMER
My sticker for next rotation has my current mileage and after being told up front I’d get a car wash, I had to ask for one when I arrived after work. I dropped my car before noon on lunch and picked up around 5 and still had to wait for my courtesy car wash. Same thing last time. Service seems iffy and if they can’t get a sticker right, it just makes me nervous what else they didn’t. Nick was great though-very quick and efficient when I dropped off. And the guy who helped me after to get the car wash-great!
2/27/2025
Brett R. VERIFIED CUSTOMER
Thank you it was quick and I got in early and I was really surprised and happy that my car got washed
2/27/2025
Joseph F. VERIFIED CUSTOMER
Order got lost and car was not looked at when we were told it would be, was hard to get updates on what was going on. Car was there due to a repair not being done properly the week before. Very frustrated with how things went down
2/27/2025
Linda J. VERIFIED CUSTOMER
Very Courteous
2/26/2025
Scott P. VERIFIED CUSTOMER
I really appreciated the call I received to remind me that I had a car care service coming due soon. I thought that was very pro-customer.
2/26/2025
David V. VERIFIED CUSTOMER
There's not much to say other than Neil Delaney has given us great service. Very organized, thorough and polite.
2/26/2025
Tom F. VERIFIED CUSTOMER
No more surveys please
2/26/2025
Lencho K. VERIFIED CUSTOMER
The people who work at service desk are very disrespectful the help people whith there skin clour I have wait 3 hours for 20 minutes job done
2/26/2025
Mohammed S. VERIFIED CUSTOMER
As a Toyota dealership I trust the services provided by Carlson Toyota.
Thankyou.
2/26/2025
Teresa C. VERIFIED CUSTOMER
Very nice concierge style service. No unnecessary good care and great place to wait.
2/26/2025
Ed S. VERIFIED CUSTOMER
I saw my vehicle get pulled into the lot after the work was completed and I waited almost 25 minutes for me to be told that my vehicle was finished. Meanwhile, I got a text that said my work was complete and I could “skip the line” and pay through the app. When I asked the cashier how it worked, she said, “I have no clue how that works!”
2/26/2025
Mary T. VERIFIED CUSTOMER
Great experience.
2/26/2025
Gary Q. VERIFIED CUSTOMER
My issue was operator error They showed me everything was fine
2/26/2025
Krista H. VERIFIED CUSTOMER
Brandon was so helpful and kind. Really appreciated his help in getting my issue resolved and his “above and beyond” customer service mentality. Would choose to work with him again!
2/26/2025
Rachael G. VERIFIED CUSTOMER
I did not receive good communication of the status of my vehicle while it was being serviced. It did not see a vacuum or a carwash even though it was made clear that communication was less than ideal through the week. I would have thought some effort would have gone into the experience to show some sort of an apology for the lack of communication.