It was a good experience to entrust the repair of the car to one of the best advisers whose name is Scott Backman!!!! Professional approach to work and quick solution to the problem!!!! I give five stars for a highly professional approach to work!!!
3/26/2025
Jose G. VERIFIED CUSTOMER
Great customer service
3/26/2025
Jacie T. VERIFIED CUSTOMER
Nicholas was very pleasant to work with today. Job well done!
3/26/2025
Teresa B. VERIFIED CUSTOMER
Nicholas is wonderful!!!
3/26/2025
Danette S. VERIFIED CUSTOMER
Excellent service
3/26/2025
Gary L. VERIFIED CUSTOMER
Adam Zimmerman is first high quality person I met. I had to get mad necessary first before the other personnel started listening. Scott was the first person after Lina I told about the paint issue and both never followed up, 3 more times later it is finally dealt with. I purchased the spare tire lock, ceramic coating and interior protection, I was told the interior and exterior protection was completed, both were not done, a dirty roof immediately after said procedure proved it was never done. 3x reminder about the lock was necessary before it got installed. Immediate water penetration on the rear seat and side wicking proved interior treatment was not done and had to be applied. Scott, Lina and several others are very bad examples of customer support. Carlson should think seriously about assigning one person to a customer to insure things are given for products and services they paid for. I give Adam a 10/10 rating and everyone else a 1/10 rating.
3/25/2025
Ryan A. VERIFIED CUSTOMER
My service was very quick, I stayed well informed and the overall experience was fantastic. Toyota knows how to take care of their customers.
3/25/2025
Alisha Z. VERIFIED CUSTOMER
Love the updated technology that Toyota has incorporated into the service.
3/25/2025
Steven S. VERIFIED CUSTOMER
Very professional, trustworthy, and friendly. Overall a good experience :^)
3/25/2025
Jacqueline L. VERIFIED CUSTOMER
Very kind and thorough with the vehicle report
3/25/2025
Christian B. VERIFIED CUSTOMER
I loved the no hassle oil change.
3/25/2025
Jason J. VERIFIED CUSTOMER
Service was great. Helping after my belt replacement with no cost to make sure I felt comfortable and safe is amazing. I trust the service and greatly appreciated.
3/25/2025
Eric S. VERIFIED CUSTOMER
Quick turnaround getting scheduled and completed
3/24/2025
Rick E. VERIFIED CUSTOMER
Team was AWESOME, well mannered, courteous, extremely helpful and a pleasure to work with.
3/24/2025
Munyaradzi C. VERIFIED CUSTOMER
5/5
3/24/2025
Christian L. VERIFIED CUSTOMER
Amazing customer service, Nicholas is always very professional and does a great job.
3/24/2025
Pliego C. VERIFIED CUSTOMER
Service department was great. Thank you very much for everything
3/23/2025
Peggy A. VERIFIED CUSTOMER
Good job, thanks!
3/23/2025
Rachel S. VERIFIED CUSTOMER
I made the appointment online and then my husband took my car in for it's regular 5,000 mile service. When I booked the appointment online it said $116 but they ended up charging my husband $206. He also mentioned they were being pushy with sales for both services and service plans. I've been going to Carlson since I purchase my first vehicle in 2015 and have always been happy, but the past 3 service visits have been disappointing and we will likely be changing where we bring our car in. When I brought my car in this past August they told me that my tires were really bad and needed to be replaced ASAP, I didn't replace them because they looked okay to me and were measuring in safe tread depths. When I brought my car back in December they said my tires looked fine and were measuring safely....despite being the same tires they said looked bad in August. They also tried to scare me into replacing my engine filter, saying that if a critter crawled into the car and died it would make my car smell awful (?), the whole appointment was very off.