Great job easy to talk to, and great job by Dustin the mechanic that found the one wire the mouse chewed off
3/14/2025
Jodi H. VERIFIED CUSTOMER
Outstanding service from Nicholas today
3/14/2025
Jody A. VERIFIED CUSTOMER
Called in a timely manner about diagnosis
Provided a ride home and pick up when done
3/14/2025
Nevin W. VERIFIED CUSTOMER
Great service.
3/13/2025
Benjamin S. VERIFIED CUSTOMER
Nick was great so review is not about him. More interested in the process and variation in brake thickness measurements over the last few service visits- should be a slow steady decline in thickness. Also seems billing is not always inline or clear. Service charge numbers change and definitely seems cheap to have to pay a $48 dollar shop order fee when you are shelling out $2K with very warm labor rates.
3/13/2025
Christian M. VERIFIED CUSTOMER
Neil was polite and professional, I had no problem with him. I did however have a problem with the fact that I asked if I could have the volume knob replaced and was told no. I paid a lot of money for that truck and bought the highest level of extended warranty I could possibly buy. To not go out of the way to replace a volume knob is ridiculous. I was told to order one off the the internet. I’ve been a loyal customer of Carlson Toyota for over 10 years and the level of service has gone downhill. I will not be purchasing my next Toyota from Carlson Toyota.
3/13/2025
Kimberly H. VERIFIED CUSTOMER
Very knowledgeable, kind and helpful. Great customer service! Someone like this brightens your day. Today was a good day at Carlson Toyota!
3/13/2025
Christopher E. VERIFIED CUSTOMER
Metal against metal noise coming from front wheel.
3/13/2025
Be N. VERIFIED CUSTOMER
I went to oil change yesterday .when my car was done .i turned on my car and I saw the light difference with normal I came back and told them right away .Today I came and they found the problem my car fixed it .i was so happy about this .The manager is so nice ,I recommend about this place .They were completely satisfied job .Thank you so much for take care my car every time I need .
3/13/2025
City Of. VERIFIED CUSTOMER
Excellent service advisor to work with. Thank you so much.
3/13/2025
Bridgette P. VERIFIED CUSTOMER
10/10! He was great!
3/13/2025
Kim H. VERIFIED CUSTOMER
He was superb! Attentive, promoted, thorough an well mannered.
3/13/2025
Janet N. VERIFIED CUSTOMER
I love my highlander, appreciate the Toyota service, coupons & car wash.
Thank you for the SmartPath.
Thanks again for all you do.
Janet
3/13/2025
Kathleen P. VERIFIED CUSTOMER
Great service. Thank you
3/13/2025
Mojdeh S. VERIFIED CUSTOMER
Neil was a great associate that communicated well and was able to take care of the service in a timely manner.
3/13/2025
Joan H. VERIFIED CUSTOMER
He was very efficient and explained results thoroughly
3/13/2025
Melodie H. VERIFIED CUSTOMER
Thanks Neil! Great job and service with a smile! Coffe was great too.