Everything went smoothly. Service was excellent. Thanks again.
5/2/2025
John J. VERIFIED CUSTOMER
John is fantastic. Give him a raise asap!
5/2/2025
Lisa W. VERIFIED CUSTOMER
When I set the oil change service appt, the quote was $80, which is about $10 less than what I was charged. Lastly, the Service Center assesses a 3% fee for credit card payments and only accepts cash or cashier's check. This critical information was not communicated to me in advance if dropping off the vehicle. This Honda dealership/service center has lost my trust and confidence.
5/2/2025
Nazar A. VERIFIED CUSTOMER
It was very friendly to receive the service from Tommy and the team
5/2/2025
Frances G. VERIFIED CUSTOMER
John Jeffries is knowledgeable and responsive. He is a pleasure to work with.
5/2/2025
Gregory S. VERIFIED CUSTOMER
Great service. Enjoyed working with Taz. I appreciate her approach.
5/1/2025
Ernalyn G. VERIFIED CUSTOMER
Easy and fast
5/1/2025
Irene M. VERIFIED CUSTOMER
10
5/1/2025
Margaret G. VERIFIED CUSTOMER
My service technician was great, but I waited for two hours for the shuttle with no communication about when they would arrive. It was clearly not the drivers failure, but yes disorganization of the office. Your office is severely understaffed and I will not be taking my car to the dealership for service again
5/1/2025
Christopher J. VERIFIED CUSTOMER
John was excellent at explaining and prioritizing the needs of my 20 year old vehicle and turnaround was incredibly quick on service.
5/1/2025
Regina R. VERIFIED CUSTOMER
Matt was amazing went above and beyond. Excellent service!
4/30/2025
Hyveia S. VERIFIED CUSTOMER
Great customer service!
4/30/2025
Sonia L. VERIFIED CUSTOMER
My car was recovered from being stolen. I requested for the car to be detailed and washed and I would pay for the package offered , I also requested the license plate frame to be removed.my car was at the shop there for over a week(only the door needed repair). And none of the other requests were done. This was not only an opportunity for Honda to benefit for more business but it was really unthoughtful for them not even to ask me. However some of the items in the car were removed, the other items were left, which shows me it could have been detailed if they threw out only certain items. This should have been detailed
4/30/2025
Lisa S. VERIFIED CUSTOMER
I appreciate the helpful staff members at Honda of Oakland.
4/29/2025
Joe L. VERIFIED CUSTOMER
Tommy was great.
4/29/2025
Carmen F. VERIFIED CUSTOMER
Excellent customer service!
4/29/2025
Ayomide A. VERIFIED CUSTOMER
Excellent service from John
4/28/2025
Christopher T. VERIFIED CUSTOMER
I made a 10 o’clock appointment to have the tires on my car rotated, which I believe is a service that should take no more than 30 minutes. The service advisor told me that he would expedite the job. At approximately 11 AM, I saw my car being moved out of your parking lot to do the tire rotation. And I drove the car away at approximately 11:45 AM. While while I was completely satisfied of the service as it was performed, I am somewhat frustrated to realize that a 30 minute job should take more than an hour and a half to get done. Why did I make an appointment for 10 AM if my car wasn’t going to be attended to within a reasonable time after I brought it in.