Tommy was very helpful, but the 2 issues that lead me to seek out service for my Honda Prologue were not fixed. They are known issues and Honda is working to fix them
4/3/2025
Renate R. VERIFIED CUSTOMER
John Jeffries was very informative, very patient with assisting me questions about finding good quality tires for my old and hard to find tires car. Thank you so very much Honda of Oakland. Your service people is why I keep coming back.
A criticism, your voice mail system is difficult until you get an appointment. No one knows if a particular person is in the office to answer questions. As an older, disabled person it’s difficult to come in person to ask questions. PS your parts department couldn’t answer which of the tires they found was best. I had thought they’d be the experts.
4/3/2025
Joanne O. VERIFIED CUSTOMER
Isn't this the survey? confusing...
4/3/2025
Skylar V. VERIFIED CUSTOMER
John is amazing. Very, very kind, genuine, & helpful. Goes above and beyond. Observing him, he works quickly and diligently. He clearly prides himself in excellence and clearly cares about his customers. Promote this man!
4/3/2025
Rachel N. VERIFIED CUSTOMER
Taz was great and you got me out quickly. Much appreciated!
4/3/2025
Caroline J. VERIFIED CUSTOMER
Tommy is very professional and helpful!
4/3/2025
Suzan E. VERIFIED CUSTOMER
Taz was super. She is great!
4/3/2025
Melinda V. VERIFIED CUSTOMER
Thank you for the consistently excellent service!
4/3/2025
Faisa K. VERIFIED CUSTOMER
He did an excellent job . He understood my concerns and took care of each one!
4/2/2025
Alfred D. VERIFIED CUSTOMER
Great team!
4/2/2025
Brian W. VERIFIED CUSTOMER
John told me my van would be ready around 2pm. I arrived at 4pm to pickup my van. I had to wait until 6pm to get my van. Not acceptable. I would have rather been told it would not be ready until 6pm. Or, I would have rather just left it overnight at picked it up the following morning.
4/1/2025
Haley G. VERIFIED CUSTOMER
I am absolutely disgusted by the price gouging that Honda is charging. I paid $1500 for a starter. I’m absolutely disgusted Ted I will be calling American Honda and I will be talking about you guys on Twitter.
4/1/2025
Mela V. VERIFIED CUSTOMER
John Jeffries booked my initial appointment, and greeted me upon arriving for it. He was communicative, honest, friendly, professional, and thorough.
4/1/2025
Yodit Feshazion. VERIFIED CUSTOMER
Excellent
3/30/2025
Lien V. VERIFIED CUSTOMER
The service was amazing and done in a timely manner. The front desk was helpful and organised. Tommy Jung helped complete the service for me.
3/30/2025
Brian F. VERIFIED CUSTOMER
Very polite, very knowledgeable, very friendly, and made sure I got my car back in time to get to my sister's birthday :-)
3/30/2025
Vincent Y. VERIFIED CUSTOMER
Excellent service
3/30/2025
Candice G. VERIFIED CUSTOMER
John Jeffries was amazing! He was very attentive, knowledgeable & friendly. I couldn’t have asked for better service.
Thank you Mr. John Jeffries!
3/30/2025
Anpoo S. VERIFIED CUSTOMER
Was really helpful. 5/5
3/30/2025
Renford G. VERIFIED CUSTOMER
Car still having problems and I don’t want this car too much trouble and I just got it No way