I took my car in for regular service. I needed the car for the weekend and was promised it was plenty of time to finish the job. They broke a bolt in my engine block and were not able to find me a rental vehicle. I had to borrow a friend's car. The next week I couldn't get a hold of anyone until Tuesday. No updates, no voicemails returned. I called 6 times all day and nobody would answer or return my call. I had no idea when my car would be ready. A person needs to plan. When they finally called me back on Tuesday, the rep promised me a discount for the inconvenience. When I picked up my car on Wed there was nobody to talk to except the cashier. No discount applied. $3800 service.
4/26/2024
Ramon V. VERIFIED CUSTOMER
Top service.
4/26/2024
Irene M. VERIFIED CUSTOMER
Thanks I had wonderful service. Thank you.
4/25/2024
Patricia M. VERIFIED CUSTOMER
Tommy was attentive, gave clear explanations, and made sure I knew how to reach him with any questions. He was accurate in his cost estimate for service and about the time the work would be completed.
4/25/2024
Robin V. VERIFIED CUSTOMER
John is an excellent member of your team.
He is a real asset!
Thank you
4/25/2024
Victoria D. VERIFIED CUSTOMER
Tommy explained the issue with my car thoroughly.
4/25/2024
Hocine S. VERIFIED CUSTOMER
Outstanding service
4/25/2024
Laura O. VERIFIED CUSTOMER
Darius was super helpful today, thank you!
4/25/2024
Claude Y. VERIFIED CUSTOMER
Darius Fisher and all of the Employees at Honda of Oakland
deserve a tremendous amount of respect and credit for their total
dedication. I encourage the company to give everyone a substantial raise. Thanks for everything.
4/25/2024
Mary A. VERIFIED CUSTOMER
Great Service. Thank you!!
4/24/2024
Shing C. VERIFIED CUSTOMER
Diem Nguyen is professional, friendly and helpful. I enjoy the service and thank him all in my heart.
4/24/2024
Katherine B. VERIFIED CUSTOMER
Victor Martinez is great! Very professional, communicative, and knowledgeable. I felt he was very transparent with what needed to be done with my vehicle and honest. 10s across the board!
4/24/2024
Craig D. VERIFIED CUSTOMER
Good service and helpful advice
4/24/2024
Samalie A. VERIFIED CUSTOMER
Victor provided top notch customer service! Friendly, responsive, informative and respectful!
4/24/2024
Alisa F. VERIFIED CUSTOMER
Carlos was efficient and knowledgable. He kept me apprised of the progress of the work being done on my car. Another perk, I was able to catch the shuttle home after drop off, as well as when my car was done.
4/22/2024
Jonathan H. VERIFIED CUSTOMER
Excellent service and explanations.
4/22/2024
Pablo V. VERIFIED CUSTOMER
Victor went above and beyond. He explained carefully everything and offered helpful advice. Excellent table manners: courteous, respectful and dignified. And, he showed also a great team spirit with his own colleagues as we were dealing with the initial paperwork, etc.
Please treasure him!!!
4/20/2024
Megan P. VERIFIED CUSTOMER
Taz was great, thanks for all your help today!
4/20/2024
Holly W. VERIFIED CUSTOMER
So appreciative of Diem’s support and the quality of the work done on my car. Thank you!!