Darius was excellent with great customer service and communication. Just wish the service was a little more speedy. Took over 4 hours just for an oil change/tire rotation/air filters and break fluid exchange. They didn’t seem very busy, would have been more understandable if they were.
3/22/2024
Chuck Lewis. VERIFIED CUSTOMER
First time at your location but I will definitely be returning for any and all future work.
3/22/2024
Davita D. VERIFIED CUSTOMER
Nothing was done it was a complete waste of my time. I made an appointment for nothing.
3/22/2024
Twila L. VERIFIED CUSTOMER
I feel that I got excellent service. I was initially told it would be a little longer than I expected to pick my vehicle up because of the work that had to be performed on my vehicle however, it was sooner than what I thought I received a text message stating that my vehicle was ready well before the time I expected so for that, I had a very positive experience and Hong was very kind.
3/21/2024
Luis L. VERIFIED CUSTOMER
Hong did an excellent job
3/21/2024
William L. VERIFIED CUSTOMER
Quick and friendly!
Make an appointment & Get there early. Not a bad place to wait in. If they tell you in an hour and it turns into 2 1/2 hours.
3/21/2024
Filipina M. VERIFIED CUSTOMER
Excellent service, continually updating me on the progress in the process and showing interest to know , asking me if there are any other concerns that I might have. Would gladly recommend him to other customers as well. I’m so grateful!
3/20/2024
Ryan Dowdy. VERIFIED CUSTOMER
Diem was great! Seemed like as a whole the team was short staffed though. I had to wait a while after I arrived.
3/20/2024
Marie O. VERIFIED CUSTOMER
Late completion time, otherwise everything was fine. Courteous and helpful employees
3/20/2024
Elizabeth M. VERIFIED CUSTOMER
ok
3/20/2024
Susie C. VERIFIED CUSTOMER
It was the easiest service I have ever had
No wait when I arrived, my oil change was completed
while I waited in 1 1/2 hours
It was all I could have asked for
3/19/2024
Javonne J. VERIFIED CUSTOMER
All four of my tires are less than 2 years old. I was towed to this dealership due to two blown tires. I was charged for 1 tire and Warranty on the other one. I have a receipt showing that my two rear tires were replaced in September 2023.
3/18/2024
Natalyn D. VERIFIED CUSTOMER
Hi there. Carlos took my car in today because my car has been shaking at idle. I wanted the shaking at idle to be diagnosed. The paperwork says that it was due to my glove box, and having too many materials in my glove box. I have removed all the items from my glove box but, unfortunately, the car is still shaking. I wanted to contact Honda Oakland because I brought the car in to receive a diagnostic for the car shaking at idle, and the diagnostic recommendation does not address or alleviate the issue. I have already paid for the diagnostic, and would like to know what my steps are now that I know the diagnostic and recommendation does not address the issue. My phone number is ****-****-xxxx. Thank you so much.
3/17/2024
Donnell R. VERIFIED CUSTOMER
Carlos Molina was very good
3/17/2024
Griselda O. VERIFIED CUSTOMER
I was very satisfied with the service that Chris A provided me. He was very thorough and patient with me. I hope he stays there for a long time.i time. I hope his supervisor or manager .recognizes his work by giving him promotion and/or salary increase salary.
3/16/2024
Franz A. VERIFIED CUSTOMER
10/10
3/16/2024
Frank L. VERIFIED CUSTOMER
I'm coming in this morning to meet with Mr Havneraas personally. The rear wheels installed on my car with new tires I authorized to be replaced on Thursday afternoon are not mine. It appears that there was some mixup with another vehicle.
3/16/2024
Pamala K. VERIFIED CUSTOMER
The communication between customer and service dept needs improvement, BUT once I was able to communicate by text, the service provided was excellent. Initially when I called multiple times I kept getting transferred to voice mails and it took 2 hours to get a call back, that was very stressful
3/16/2024
Christopher S. VERIFIED CUSTOMER
Carlos was the absolute best.
3/16/2024
Mary Ellen. VERIFIED CUSTOMER
Everyone was friendly, polite and helpful and it only took an hour and a half for my oil change. Appreciate all of you at Honda Oakland.!