Frank Leta Honda Auto Repair Service

The service was really good, complete and fast. It was easy to get the appointment and Tyler was very efficient and really nice at explaining the details of the service and the status of my car.

I bought a 2019 Honda CRV from Frank Leta Honda on April 28, 2023. It has been a horrible experience from the beginning. First, when I went to look at the car, I noticed white paint and a dent on the side door. The car had already been through the certified preowned inspection, and that was not noted. I had to wait a few weeks for that to be fixed. Then, there was a problem with me getting the title and I had to call the dealership several times to finally be able to pick up the title. It took so long, that Frank Leta Honda had to issue me a check to pay the late fee so I could go to the DMV and pay the sales tax. In addition, when I got the car home, the foot motion was not working for the hatch to open. I took my car in for it to be fixed and was told that there wasn't even the needed part installed on the car for that to even operate. It was included in the price of the car, but the part wasn't there and they had to order it. This took weeks for the part to come in. Once the part came in and they fixed the hatch, I brought the car home and the hatch still wouldn't open. It was like it was sticking or something. When I went for the oil change today I mentioned how it seems like something is sticking and the hatch won't work. The service man told me it was because I spilled soda or something sticky in the back. I have never had food or drink out in that area and nothing that I have ever had in the trunk has spilled or leaked. It is my guess that when Frank Leta fixed the hatch somebody there was drinking something and spilled it, which left the sticky residue. The service man told me I should just use dawn liquid soap and clean up the sticky residue myself. I asked him why they couldn't clean it up if it was so easy and he said it would have to go to the detail department and who knows how long it would take. Not a great response to give to a customer! When I bought the car, I was told that I had two free oil changes and free car washes for the lifetime of the car. I told the service man today that I was going to use my first free oil change and he said that there's nothing in the records that indicated that I was to get a free oil change. The employee who sold me the car does not work at Frank Leta anymore. I still have his phone number and I texted him in front of the service man and then showed the serviceman the employee's response, which was that yes, I was to receive two free oil changes. Even after the service man saw the employee's response that I was to receive two free oil changes, the service man would not honor it. When I received the text message that my car was ready I noticed that they were recommending I get all four new tires. The car only had 19,000 miles on it when I bought it and I only put 14,000 miles on it. I don't understand how a certified preowned car could be sold to me when the tires were in that bad of condition. I was very concerned as I had an eight hour trip the next day and felt under pressure to purchase the new tires. Finally, the service man said he would give me a discount but there is nothing on the receipt to indicate that I received a discount. All in all, my experience has not been good. I feel like I have been taken advantage of, and I am not happy. I would not recommend Frank Leta Honda to anyone else!

You gave me a price of $750 and then charged me $833…. The additional cost I was told covered “shop fees” and tax. Why wouldn’t you include that in the price you gave me before I came in? I asked what the shop fees cover and I was told “rags and stuff like that” You changed my side mirror and charged me $150 for an hour of labor. That can’t pay for the rags that you didn’t even use on my vehicle? Ridiculous.

Have quite a few things that need fixing to my vehicle. Need to understand better on what has been done and what still needs to be done and timeframe. Would like it in writing so I can track things in my end as well.

Thanks you

Tim was fantastic, but technically not so great, scheduled online even for confirmation. Then when arriving @ 8:19 am was told I did not have appt. Tim ck me in ok, but scanning the car numbers, FL did not have my car as being sold there. Duh! I even bought a maintenance program with FL too. Actually service took shorter than expected and wash was fantastic along with the facilities @ service personnel. Just get your computers to recognize my car to keep service records on it. Sometime computers need help too. Thank you

Best service. I received trade appraisal while there.

Very courteous.

Very knowledgeable and friendly service.

Great friendly service! Please change my email address:

As always wonderful service provided by your personnel

Katie was above and beyond with her service. She was knowledgeable, listened and cared to do exactly what I wanted and needed. Katie was great to work with and will ask for her in the future. Thanks for having her on your team. Sharlette M

Just came in for an emissions test, but had my grandson with me. Kathryn was friendly and efficient and the waiting room was a nice area to wait (we were in the kids area, a very nice area that wouldn't have been found in a regular services station) We also appreciated the clean restrooms!

Everyone was very polite and helpful i think i was served by tim he was good at explaining things and answering any questions i had

All good!

Totally satisfied

Great service

Thank you! The service department leaders are always amazing and treat me with such care! A special shoutout to Tim and Randy in the service department who are both amazing to work with and always so genuine and caring each time I bring my vehicle in to the O’Fallon MO location!!

I suspected that the right detection system was a problem, mentioned that on my prior visit when i ended up buying a $400 from you, and told that the codes were a summary, one of which has been identifying the right detection system. I was told i would need to schedule a scan to identify the problem, @ $199. Here is the response given after spending time and money getting the test done: Notes from Tech: “RIGHT SIDE OBJECT DETECTION MODULE NOT COMMUNICATING WITH LEFT SIDE, LEFT SIDE IS ABLE TO COMMUNICATE WITH SCAN TOOL, SUSPECT FAILED RIGHT SIDE MODULE, CIRCUITS OK AT THIS TIME. PN: 84607713 SIDE DETECTION MODULE“. You reported the you”…SUSPECT…” something? And want to charge $900 to fix it? What if it doesn’t fix it? C’mon? I sure deserved more than a suspicion of the problem! Gary H

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