Frank Leta Honda Auto Repair Service

Kimmy is the best always! Rita also Thanks Mr Letta!!

Devin was great to work with

My car was outside 15 minutes and I hadn’t been called that it was done, so I went inside to inquire. I was not in a hurry so it was not a problem for me, but that may have been a big issue for someone who had to get back to work or whatever. Baywatch? Year after year?

James is excellent

Kimberly was great to work with.

Communication was lacking. One sided & returned response time too long.

Tim was very helpful as always, even though I just called in the same day for my service.

At 30,000 miles i have found the transmission and differential service was done too soon. CR-Vs can be expected to get this service between 60,000 and 100,000 miles.

Thank you so much for accommodating me and diagnosing/repairing my vehicle so quickly! I really appreciate how friendly and communicative the team was!

I had warranty work done on my seat. My service advisor texted me that the car was ready but left for lunch before coming to get me to show me the work. When I left I noticed that the problem was not fixed. Not sure if the padding under the seat was changed. Finally when I purchased the car I was told I would have loaners for life if the service were to take over one hour. This took two hours and we knew the length of time before the service started. No car was offered. However a customer that came in after me got a loaner. Why?!?!?

Thank you. I love my Honda Passport.

Leigha was great to work with!

Kimberly did a great job and was happy to have another loaner so I could go about my work day. Thanks so much!

I reported a vibration in the steering wheel that gets worse at higher speeds. I asked that they find the source and was committed to having any necessary repairs done. When I asked about it when checking out my service provider said it’s probably a wheel bearing or steering component. Which is frustrating. I was at a well respected Honda dealership, where should I go for an authoritative diagnosis if not you? I also asked them to see why my drivers side front wheel has lost air pressure since the day we bought it, through two sets of tires. They apparently didn’t even consider it. Very disappointing. I’m disabled and old enough that trips like this are much more of an inconvenience than they used to be. I messaged before my appointment about these issues knowing they would require some extra time and attention. In their defense. They were so busy had they gotten into the weeds on my car they would have had a line out into the street. Your personnel were unfailingly competent and very welcoming and pleasant. I don’t think this was their fault, I think keeping the conveyor belt moving was the only way to avoid a pileup. I did get clarification on a recall issue and a safety inspection. Both important to resolve. However. I paid $12.00. I don’t understand how you can even drive a car through the bay for that money. I plan to contact my state representative to inform him that as a consumer, this legislated price point affects consumers negatively. Who works for free? Service suppliers when they do a state inspection. The paperwork probably eats that up. And it’s not fair to demand the same price for, well, many years? In summary, you have a great operation there. My specific issues were time demanding and not well suited for that format, which is perfectly fine for most customers. I believe my specific circumstances just made it a bad fit and I fell through the crack. In closing, I actually left with a great impression of your business, especially your people, even though you were unable to address a couple of my issues. I get it. I was adding up the overhead as I looked around. I do have a request of you. Is there a private shop I can trust with my CRV? I think I need a person who has the time to find the issue, maybe drive the car, etc. I’m obviously not a mechanic but I’m also knowledgeable enough that I won’t ignore a vibration until something falls off. Any lead would be appreciated. Don Buford

Na

Excellent and pleasant service.

My car didn’t get washed

Great location and service overall. However, I sat next to the popcorn machine and I have to say it was rather dirty. I wouldn’t eat anything that came out of it. I know first hand that those things are a pain to clean but it needs to be done regularly.

Kimmie is always personable and efficient. Thanks!

Everything went well